Diona Adams

• Loaded, unloaded, and moved material to and from storage and production areas.
• Consistently lifted materials weighing as much as 50 pounds.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

• Completed on-time deliveries by choosing best and most efficient routes.
• Delivered packages to customer doorsteps and business offices.
• Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Handled basic upkeep and emergency repairs on delivery vehicles.
• Maintained organized, clean and professional vehicle to protect company reputation with customers.

• Completed on-time deliveries by choosing best and most efficient routes.
• Delivered packages to customer doorsteps and business offices.
• Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
• Operated vehicle safely in highly congested areas with no traffic violations.

Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
• Handled reservations and answered questions from interested patrons for busy cruise ship
• Utilized Software to input all key data into hotel's database system.
• Resolved various issues and discrepancies for customers.
• Handled billing information over phone.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Provided customers with information about availability and pricing.
• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Managed processing of all benefits applications, including those for financial assistance and food stamps.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Interviewed applicants and explained scope of different available benefits.
• Communicated with people from various cultures and backgrounds on application process.
• Documented all communication with applicants and inputted information into system using Software.
• Used Software and Software to maintain over Number candidate files and file notes.
• Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
• Educated clients on eligibility and affordability options by offering insightful information.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
• Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
• Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.

• Interviewed clients and family members to obtain key information for case planning and management.
• Attended over 40 hours of training courses to advance professional knowledge of social work.
• Counseled woman and families regarding physical abuse and rehabilitation issues.
• Conducted research, gathered information from multiple sources and presented results.
• Maintained and updated database of information for organization.
• Handled number calls per timeframe to address customer inquiries and concerns.
• Participated in team-building activities to enhance working relationships.