Diona Holbrook
Summary
Qualified Administrator with extensive background in resident care coordination.
Healthcare professional with solid background in resident care coordination. Proven ability to enhance resident care plans and implement effective health management strategies. Known for collaborative team efforts and achieving positive outcomes, adaptable to changing needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Resident Care Coordinator
Yadkin Valley Senior Living
06.2023 - Current
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Hired and trained new staff members on facility policies, patient care and medicine distribution.
- Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
- Tracked changes in residents' conditions closely using various assessment tools to update care plans accordingly.
- Ordered lab work and scheduled appointments with doctors, patients and families to discuss results.
- Ensured compliance with regulatory requirements by maintaining accurate records and conducting regular audits.
- Managed scheduling, staffing, and budgeting effectively to optimize resource allocation across resident care activities.
- Enhanced resident well-being by implementing personalized care plans and coordinating with multidisciplinary teams.
- Developed strong relationships with local healthcare providers, enhancing access to specialized services for residents as needed.
- Remained alert to problems or health issues of clients and competently responded.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Communicated with patients, ensuring that medical information was kept private.
- Ensuring the financial health of the facility as well as serving as payee for the residents in need of Social Security.
Pharmacy Technician
CVS Pharmacy
08.2021 - 09.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Education
Medical Administration - Medical Administration And Medical Terminology
Surry Community College
Dobson, NC05-2027
Skills
- Staff training and development
- Clinical assessment
- HIPAA
- Medical terminology
- CPR certified
- Care planning
- Healthcare regulations
- Resident documentation
- Budgeting and finance
- Charting master
- First aid and CPR
- Strong leadership
- Compassionate caregiving
- Patient care
- Vital signs monitoring
- Dressing assistance
- Dementia care
- Clinical documentation
- Personal hygiene assistance
- Privacy and confidentiality
- Medication administration
- Infection control
- ADL support
- Continuing education
Certification
- CPR Certification
- North Carolina Driver's License
- Basic Life Support Certification (BLS)
- First Aid Certification
- ServSafe Food Handler's Certification
- Pharmacy Tech Certification
- PCA Certification
- Medication Tech Certification
Health Care Hero Award
September of 2024 when hurricane Helene devastated most of the surrounding areas in NC. I received the Hero Award for the efforts to help bring emergency supplies to a sister facility.
Timeline
Resident Care Coordinator
Yadkin Valley Senior Living
06.2023 - Current
Pharmacy Technician
CVS Pharmacy
08.2021 - 09.2023
Medical Administration - Medical Administration And Medical Terminology
Surry Community College
Similar Profiles
David SmithDavid Smith
Domestic Violence & Sexual Assault Program Directo at Yadkin Valley Economic Development District, Inc.Domestic Violence & Sexual Assault Program Directo at Yadkin Valley Economic Development District, Inc.
Jaden PriggeJaden Prigge
LPN Treatment/LPN Charge Nurse at Valley Senior LivingLPN Treatment/LPN Charge Nurse at Valley Senior Living
Eric LoweEric Lowe
Licensed Practical Nurse at Waunakee Valley Senior LivingLicensed Practical Nurse at Waunakee Valley Senior Living
Cheri Maria-RodriguezCheri Maria-Rodriguez
Resident Engagement Manager/Resident Care Coordinator at Brookdale Assisted LivingResident Engagement Manager/Resident Care Coordinator at Brookdale Assisted Living
Brenda ChapmanBrenda Chapman
Resident Care Coordinator at Meadowbrook PlaceResident Care Coordinator at Meadowbrook Place