DIONA LEE
Chesterfield,VA
Summary
Skilled Traveling Certified Nursing Assistant accustomed to working short-term contracts in Medical facilities. Promote team efficiency and quality of care for residents by stepping into roles with ease and effortlessly meeting patient needs. Excellent clinical knowledge and sound judgment combined with good multitasking and documentation skills. Talented professional trained in all types of patient care and nursing support. Protect patients with continuous monitoring and personalized assistance. Stay on top of care demands with diligent attention to every need. Excellent patient relations and time management abilities.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
11.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
MENTAL HEALTH TECHNICIAN
Chippenham Hospital
11.2021 - Current
- Monitoring vital sign
- Assisting during therapy sessions
- Assessing patients' progress and behavior
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Applied de-escalation and limit-setting techniques to promote patient cooperation
Medical Assistant
Yoh Staffing Services LLC
06.2020 - 02.2021
- Ensure that the clinic setup is closely monitored and makes any necessary adjustments
- Collect, scans, and updates health insurance information
- Train MSAs on clinic operations and serves as a preceptor to developmental level
- MSAs
Certified Nursing Assistant
Lucy Corr Assisted Living
05.2019 - 08.2019
- Minimized infection risk to staff and patients, cleaning and sanitizing rooms, equipment and tools
- Moved specimens, laboratory items, or pharmacy items between authorized personnel and properly documented activities
- Protected patients by monitoring conditions and promptly reporting problems to RNs
- Improved patient quality of life by assisting with daily living activities
- Avoided treatment errors, carefully checking personal details and medication information
- Update EHR system to include current treatments, medications and observations.
Certified Nursing Assistant
John Randolph Medical Center
04.2018 - 10.2019
- Minimized infection risk to staff and patients, cleaning and sanitizing rooms, equipment and tools
- Offered support, companionship, and stimulation through conversation and recreation
- Supported registered nursing staff by helping develop and carry out effective care plans.
Personal Care Aid, Care Advantage Inc
02.2015 - 04.2019
- Provide personal care to residents per their individualized plan of care
- Prepare residents for meals and assist to and from the dining room.
- Perform vital signs, B/Ps, weights, and other trained procedures as directed by Supervisor
- Provide daily light housekeeping services, such as emptying trash, dusting, bed making, and other items asrequired in the resident apartments
- Assist as directed in proper admission, transfer, and discharge of residents, inventory resident possessions, andreport defective equipment to administration
Mail Processing Clerk
United States Postal Service, USPS
Sandston, VA
11.2015 - 11.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
Education
No Degree - Human Services
ASSOCIATES John Tyler Community College
Chester, VAMatoaca High School
Chesterfield, VA06.2009
Skills
- Continuous Quality Improvement (CQI)
- Mental Health Support
- Crisis Resolution
- Microsoft PowerPoint
- Credit Card Payment Processing
- Stocking and Replenishing
- Microsoft Word
- EMR Systems
- Grooming and Bathing Assistance
- Medical Records Management
- Inbound Phone Call Management
- Quality Assurance Controls
- Call Center Operations
Timeline
Pharmacy Technician
Walgreen's Pharmacy
11.2022 - Current
MENTAL HEALTH TECHNICIAN
Chippenham Hospital
11.2021 - Current
Medical Assistant
Yoh Staffing Services LLC
06.2020 - 02.2021
Certified Nursing Assistant
Lucy Corr Assisted Living
05.2019 - 08.2019
Certified Nursing Assistant
John Randolph Medical Center
04.2018 - 10.2019
Mail Processing Clerk
United States Postal Service, USPS
11.2015 - 11.2018
Personal Care Aid, Care Advantage Inc
02.2015 - 04.2019
No Degree - Human Services
ASSOCIATES John Tyler Community College
Matoaca High School