Diona Xeka
Lombard,IL
Summary
Highly-motivated and hardworking employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Activity Leader
Lexington Square Assisted Living
Lombard, IL
05.2014 - 08.2014
- Facilitated games and other activities to engage clients and provide mental stimulation or entertainment-Handled incoming and outgoing correspondence, including mail, e-mail and faxes
- Provided guidance on safety procedures to ensure the well-being of all participants.
- Encouraged positive behavior among participants through verbal praise and rewards.
Front Desk Receptionist
Drury Lane Theatre & Conference Center
Oakbrook Terrace, IL
06.2016 - Current
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members-Entered information for reservations in Open Table-Assisted customers via phone by providing confirmations, answering questions and offering general information
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Explained policies and procedures to visitors.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Hostess & Cashier
Drury Lane Theatre & Conference Center
Oakbrook Terrace, IL
11.2018 - 01.2019
- Walking customers to their table and ensuring that the table is up to standards-Checked menus to verify current selection availability and cleanliness-Greeted guests entering restaurant and gathered information to seat
- Verified reservations and wait times with customers.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Demonstrated strong interpersonal skills when interacting with customers.
- Provided excellent customer service by addressing customer needs promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Took reservations from patrons by phone or online.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Assistant Events Coordinator
Drury Lane Theatre & Conference Center
Oakbrook Terrace, IL
06.2022 - 08.2023
- Collaborated with vendors to ensure timely delivery of materials and services.
- Organized post-event evaluations to assess customer satisfaction levels.
- Handled inquiries from potential customers regarding availability of services offered by the company.
- Scheduled meetings with clients to discuss their needs and requirements for upcoming events.
- Monitored feedback from attendees following an event in order to identify areas for improvement.
- Responded promptly to emails or phone calls related to events enquiries or complaints.
- Maintained accurate records of all invoices received from suppliers relating to each event.
- Designed promotional materials such as brochures, flyers, banners, using graphic design software packages.
- Designed contracts, collected fees and booked venues for events.
- Conferred with customers to gather event requirements and explore opportunities.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Developed and wrote winning proposals for various contracts.
Education
Bachelor of Arts - Criminology
DEPAUL UNIVERSITY
Chicago, IL06-2024
Skills
- Office Administration
- Positive and Professional
- Workload Management
- Report Generation
- Computer Skills
- Microsoft Office Suite
- Administrative Duties
- Data Entry
- File Management
Languages
English
Native/ Bilingual
Albanian
Native/ Bilingual
French
Limited
Timeline
Assistant Events Coordinator
Drury Lane Theatre & Conference Center
06.2022 - 08.2023
Hostess & Cashier
Drury Lane Theatre & Conference Center
11.2018 - 01.2019
Front Desk Receptionist
Drury Lane Theatre & Conference Center
06.2016 - Current
Activity Leader
Lexington Square Assisted Living
05.2014 - 08.2014
Bachelor of Arts - Criminology
DEPAUL UNIVERSITY
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