Dionae' Jefferson
Huntsville,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Mullins Special Occasions
02.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Human Resources Administrator
Walmart(personel)
01.2021 - 01.2023
- Enhanced employee relations by implementing effective communication strategies and conflict resolution techniques.
- Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools.
- Reduced employee turnover with targeted recruitment strategies, thorough candidate screening, and comprehensive onboarding programs.
- Improved organizational culture by developing and executing various team-building initiatives and employee engagement activities.
- Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Played a crucial role in the successful implementation of new HR technology systems by providing training and support to endusers.
- Updated HR database with new employee information, changes in benefits, and other details.
- Answered employee inquiries regarding health benefits and 401k options.
OMS Operator
Frito-Lay Warehouse
09.2020 - 12.2021
- Compiled reports analyzing performance data and presented findings and results.
- Placed orders for materials and equipment with vendors.
- Assessed readings from recording instruments and other indicators while watched for warning signals.
- Checked quality of chips by frequent chemical analysis.
- .
- Observed indicators to determine factors such as amount of seasoning and temperature of chips.
- Monitored compliance with plant procedures, safety and sanitation protocols as well as government regulation.
- Quickly shut down equipment in emergency situations following protocols.
- Managed and monitored processes and machine systems by observing readings on control boards.
- Scheduled routine maintenance and repair of facility equipment.
- Carried out routine checks to verify correct operation of control equipment.
- Maintained accurate documentation of all system configurations, updates, and maintenance activities for future reference.
Housekeeper
Candlewood Suites Hotel
05.2019 - 09.2020
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Customer Service Representative
Alorica
06.2017 - 04.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Certified Forklift Operator
Goodman Manufacturing
07.2015 - 05.2017
- Improved warehouse efficiency by expertly operating forklifts and pallet jacks to transport materials.
- Enhanced safety protocols by conducting daily equipment inspections and reporting any issues promptly.
- Optimized storage space by strategically organizing inventory according to size, weight, and frequency of use.
- Reduced loading times with efficient palletizing, wrapping, and staging of products for shipment.
- Maintained accurate records of inventory movements and shipments, ensuring proper stock levels at all times.
- Collaborated with team members to complete tasks efficiently and meet deadlines in a fast-paced environment.
- Assisted in training new employees on safe forklift operation and warehouse procedures, promoting a strong safety culture.
- Loaded and unloaded trucks safely using forklifts, minimizing damage to products during transportation.
- Streamlined workflow by effectively communicating with team members regarding task assignments and priorities.
- Contributed to a clean work environment by performing regular housekeeping duties such as sweeping floors and removing debris.
- Demonstrated flexibility in adapting to changing demands by cross-training in various warehouse roles as needed.
Direct Support Professional Caregivers
Ability Plus
06.2015 - 03.2016
- Enhanced client independence by providing personalized support and implementing individualized care plans.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Supported clients'' emotional well-being by building rapport, providing companionship, and actively listening to their concerns.
- Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
Professional Cleaner
Two Maids & A Mop Franchising
06.2015 - 11.2015
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Reduced allergens in homes by thoroughly vacuuming carpets and upholstery, improving indoor air quality.
- Streamlined cleaning processes through the use of eco-friendly products and efficient techniques.
- Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
Cashier Manager
Huntsville Hospital
01.2014 - 06.2015
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Streamlined checkout process for enhanced customer experience by implementing effective workflow strategies.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Improved employee retention through robust training programs and ongoing performance evaluations.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Secretary
Mcdonald & Mcdonald Tax And Bookeeping Service
01.2012 - 12.2013
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
Education
No Degree - Business Management
J.F. Drake State Community And Technical College
Huntsville, ALHigh School Diploma -
J O JOHNSON HIGH SCHOOL
Huntsville, AL05.2010
Skills
- Information Security
- Account Updating
- Data Entry
- Consultative Sales
- Complaint Resolution
- Call Management
- Data Collection
- Scheduling
- Paperwork Processing
- Appointment Scheduling
- Customer Relations
- Delivery Scheduling
- Administrative Support
- Professional Telephone Demeanor
- Proofreading
- Sales Closing
- Retail Store Support
- Complaint Handling
- Customer RMA Management
- Client Relations
- Customer Relationship Management (CRM)
- Travel Planning
- Filing
- Key Holder Experience
- Recordkeeping Strengths
- CRM Software
- Project Management Abilities
- Payment Processing
- Office Equipment Proficiency
- Customer Education
- Money Handling Abilities
- Staff Training
- Documentation
- Sales Expertise
- Microsoft Excel
- Staff Education and Training
- Microsoft Outlook
- Clerical Support
- Spreadsheets
- Critical Thinking
- Order Fulfillment
- Microsoft PowerPoint
- Problem-Solving Abilities
- Technical Support
- Prioritization
- De-Escalation Techniques
- Customer Service
- Warehousing Functions
- Active Listening
- Quality Control
- Account Management
- Call Center Experience
- Live Chat Support
- Escalation Management
- Order Processing
Timeline
Customer Service Representative
Mullins Special Occasions
02.2023 - Current
Human Resources Administrator
Walmart(personel)
01.2021 - 01.2023
OMS Operator
Frito-Lay Warehouse
09.2020 - 12.2021
Housekeeper
Candlewood Suites Hotel
05.2019 - 09.2020
Customer Service Representative
Alorica
06.2017 - 04.2019
Certified Forklift Operator
Goodman Manufacturing
07.2015 - 05.2017
Direct Support Professional Caregivers
Ability Plus
06.2015 - 03.2016
Professional Cleaner
Two Maids & A Mop Franchising
06.2015 - 11.2015
Cashier Manager
Huntsville Hospital
01.2014 - 06.2015
Secretary
Mcdonald & Mcdonald Tax And Bookeeping Service
01.2012 - 12.2013
No Degree - Business Management
J.F. Drake State Community And Technical College
High School Diploma -
J O JOHNSON HIGH SCHOOL
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