Dionda Brown
Washington,DC
Summary
Versatile assistant with strong office management and clerical skills. Excellent customer service and communication skills demonstrated with poise, tact, and diplomacy - consistently modelling professionalism and integrity.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Group Leader
The Campagna Center
10.2019 - Current
- Ensured that all materials needed for the daily activities were accessible and replenished as needed
- Assisted the Group Leader with planning and implementing daily lesson plans and developmentally appropriate activities that were enriching and educational
- Conducted scheduled daily activities with groups of children in accordance with posted lesson plans
- Engaged and interacted with children in a positive manner to foster positive development; and provided aid to other Assistant Group Leaders so they could do the same
- Assisted with daily food preparation and distribution
- Adhered to policies and procedures in a pro-active manner, making the safety and care of children my primary focus
- Provided supervision and direction for children assigned to the site and effectively maintained their safety
- Assisted with enrollment, recorded, and submitted daily attendance records, and any other required documents to the Group Leader
- Inspected all facilities, equipment, and supplies and to ensure that all were accounted for and put away by the close of business
- Documented incidents and/or accidents that occurred while children were in the group and reported to Site Management
- Assisted with maintaining and updating the Parent Bulletin Board
- Consistently demonstrated a positive and professional attitude, with other staff, children, and parents
- Attended all scheduled and mandatory meetings and training events as well as special events hosted by Campagna Kids and The Campagna Center.
Sortation Associate
Amazon
10.2017 - 10.2019
- Processed, packaged, and shipped orders accurately
- Inspected products for defects and damages
- Examined incoming and outgoing shipments
- Received, unloaded and place incoming inventory items appropriately
- Abided by all company safety and hygiene regulations
- Contributed ideas on ways to improve or optimize warehousing procedures
- Kept warehouse clean and organized daily.
Sales Associate/Cashier
The Family Dollar
07.2016 - 08.2018
- Provided customer engagement in positive and approachable manner
- Assisted in maintaining a clean, well-stocked store for customers during their shopping experience
- Assisted in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor
- Independently stocked shelves and recovers merchandise in the store
- Accurately handled customer funds and processes transactions using the POS system
- Remained constantly aware of customer activity to ensure a safe and secure shopping environment
- Performed all other duties as assigned to ensure and maintain an effective and profitable store operations.
Lead Cashier
The Sports Authority
02.2008 - 12.2013
- Accurately prepared and counted cash drawers for 10 cashiers, accepted and logged-in cash pick-ups, provided change, and balanced all drawers at the close of shift
- Reconciled revenues of up to $40,000 daily
- Trained new cashiers on store policies, operation of registers, and job responsibilities
- Ran Customer Service area, answered phone, responded to customer inquiries, and accepted refunds and exchanges.
Retail Sales Associate
Champs Sports
05.2004 - 06.2007
- Operated cash register, scanned and totaled orders, applied discounts, and accepted and processed cash, checks, credit, and debit card payments, counted drawer at end of shift, and prepared drawer for next employee
- Greeted and assisted customers with their selections, cross-sold accessories, and maintained appearance of sales floor
- Trained new Sales Associates, and oversaw them as they performed transactions
- Managed Sales Associates and assisted with onboarding.
Sales Associate
The Gap Bethesda
10.2006 - 01.2007
- Greeted customers, accurately operated computer to total customer orders, accepted and processed cash, credit, checks, and debit card payments, provided receipts, and counted and balanced drawer at end of shift
- Effectively replenished and organized merchandise on endcaps and store shelves
- Responded to customer requests, helped locate merchandise, and checked backroom for out-of-stock items.
Education
Certification -
University of District of Columbia
Washington, DC01.2015
High School Diploma -
John F Kennedy High School Silver Spring
Silver Spring, MD01.2007
Skills
- Activity Planning (4 years)
- General Office Administration
- Goal Setting
- Lesson Planning
- Organizational
- Health and safety procedures
- Curriculum Development
- Store Merchandising (6 years)
- Cash Handling and Register Operation
- Computer Proficiency
- Clerical Experience
- Organizational Skills
- Data Entry
- POS
- Childcare
- Teaching
- English
- Supervising Experience
- Retail Sales
- Customer service (10 years)
- Experience with children
Certification
- COVID 19 - Protecting Children and Ourselves, 11/01/25
- Anti - Racism: Self Awareness and Communication, 11/01/25
- Keep Children Healthy and Safe: Air Quality, 11/01/25
- Supervision: Positioning - Where Do I Stand?, 11/01/25
- School Age Youth Programs - Positive Interactions; Positive Outcomes, 11/01/25
- Preschool Foundations: Understand Physical and Cognitive Development, 11/01/25
- Supervision - Playground Supervision, 11/01/25
- PYD Foundations: Child and Youth Growth and Development, 11/01/25
Personal Information
Willing To Relocate: Anywhere
Timeline
Group Leader
The Campagna Center
10.2019 - Current
Sortation Associate
Amazon
10.2017 - 10.2019
Sales Associate/Cashier
The Family Dollar
07.2016 - 08.2018
Lead Cashier
The Sports Authority
02.2008 - 12.2013
Sales Associate
The Gap Bethesda
10.2006 - 01.2007
Retail Sales Associate
Champs Sports
05.2004 - 06.2007
Certification -
University of District of Columbia
High School Diploma -
John F Kennedy High School Silver Spring
- COVID 19 - Protecting Children and Ourselves, 11/01/25
- Anti - Racism: Self Awareness and Communication, 11/01/25
- Keep Children Healthy and Safe: Air Quality, 11/01/25
- Supervision: Positioning - Where Do I Stand?, 11/01/25
- School Age Youth Programs - Positive Interactions; Positive Outcomes, 11/01/25
- Preschool Foundations: Understand Physical and Cognitive Development, 11/01/25
- Supervision - Playground Supervision, 11/01/25
- PYD Foundations: Child and Youth Growth and Development, 11/01/25
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