Dionde Williams
Lagrange,GA
Summary
Dynamic Battery Technician with a proven track record at ResourceMFG, enhancing safety protocols and reducing accidents. Skilled in electrical troubleshooting and customer service, I trained junior technicians and improved battery performance through diagnostics and repairs, leading to increased efficiency and client satisfaction.
Overview
15
15
years of professional experience
Work History
Battery Technician
ResourceMFG
10.2021 - Current
- Improved safety protocols within the workplace, resulting in a significant reduction in accidents related to battery handling and disposal.
- Provided expert guidance to junior technicians as they learned essential skills required for success in the field.
- Reduced downtime for clients by providing efficient on-site battery replacement services.
- Enhanced battery performance by conducting thorough diagnostic tests and implementing necessary repairs.
Shift Manager
McDonald's
06.2012 - 10.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Machine Operator
Ropak Packaging
03.2010 - 04.2012
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Education
High School Diploma -
Lagrange High School
La Grange, GA05.2001
Skills
- Power tools operation
- Electrical troubleshooting
- Battery storage
- Battery replacement
- Battery assembly
- Customer service
- Problem-solving
Timeline
Battery Technician
ResourceMFG
10.2021 - Current
Shift Manager
McDonald's
06.2012 - 10.2021
Machine Operator
Ropak Packaging
03.2010 - 04.2012
High School Diploma -
Lagrange High School
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