Diondra Martinez
Santa Fe,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated administrative professional with successful experience in fast-paced office settings and excellent pattern recognition. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service and administrative tasks.
Overview
8
8
years of professional experience
Work History
Catering Administrative Assistant
Eldorado Hotel & Spa
05.2022 - Current
- Enhanced event organization by streamlining catering processes and implementing efficient administrative systems.
- Increased client satisfaction by providing top-notch customer service and promptly addressing inquiries and concerns.
- Managed banquet event orders for seamless execution, ensuring timely delivery and accurate fulfillment of all requests.
- Supported marketing efforts by creating promotional materials for catering services and maintaining a strong online presence.
- Boosted team productivity through effective scheduling, delegating tasks based on individual strengths and availability.
- Establishing positive work environment through clear communication channels between front-of-house staff members, kitchen personnel, administrators.
- Maintained electronic and paper files of contracts and correspondence.
- Collaborated with kitchen staff to customize menus, accommodating dietary restrictions and preferences of clients.
- Assisted with printing, copying and assembling reports.
- Managed calendar by scheduling appointments, events and meetings with customers.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
Transport Driver
Berardinelli Family Funeral Service
08.2020 - 05.2022
- Timely communication and addressing concerns promptly.
- Loaded and unloaded cargo safely.
- Maintained a clean driving record, adhering to all traffic laws and safety regulations.
Inventory Coordinator
JOANN Fabrics And Crafts
05.2021 - 09.2021
- Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
Sales Associate
JOANN Fabrics And Crafts
11.2020 - 05.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
Sales Associate
Sketchers USA
11.2019 - 08.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Achieved perfect attendance and on-time record.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
Restaurant Busser/Server
Il Vicino
09.2016 - 12.2018
- Maintained adequate levels of condiments and each customers drinks were well-stocked to keep service flowing smoothly.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Emptied on-site trash receptacles into dumpsters and large waste receptacles.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Education
Associate of Arts - Photography
Santa Fe Community College
Santa Fe, NM05.2024
High School Diploma -
Santa Fe High School
Santa Fe, NM05.2020
Skills
- Exceptional customer service
- Ability to Lift 40 pounds
- Friendly and Helpful
- Team Cooperation
- Microsoft Office
- Scheduling Coordination
- Decision Making
- Multitasking Abilities
- Customer Service
- Time Management
- Client Relations
- Attention to Detail
- Event Planning
- Staff Supervision
- Office Administration
- Calendar Management
- Meeting planning
- Office Equipment Maintenance
Timeline
Catering Administrative Assistant
Eldorado Hotel & Spa
05.2022 - Current
Inventory Coordinator
JOANN Fabrics And Crafts
05.2021 - 09.2021
Sales Associate
JOANN Fabrics And Crafts
11.2020 - 05.2021
Transport Driver
Berardinelli Family Funeral Service
08.2020 - 05.2022
Sales Associate
Sketchers USA
11.2019 - 08.2020
Restaurant Busser/Server
Il Vicino
09.2016 - 12.2018
Associate of Arts - Photography
Santa Fe Community College
High School Diploma -
Santa Fe High School
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