Diondra Sylvester
Bay St Louis,MS
Summary
Driven professional with proven expertise in customer service and crew management, honed at GPS Hospitality and LOUISIANA HANDYMAN SERVICE. Excelled in enhancing team performance and customer satisfaction through effective conflict resolution and policy development. Skilled in Microsoft Office Suite, demonstrating a keen ability to improve business operations and employee skills. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
GPS Hospitality
07.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Representative
LOUISIANA HANDYMAN SERVICE
01.2015 - Current
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Nathan Benford Forrest
Jacksonville, FL05.2006
Skills
- Customer service
- Crew management
- Micro soft word excel and power point
Accomplishments
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
Certification
- CM - Certified Manager Certification
Timeline
Manager
GPS Hospitality
07.2023 - Current
Customer Service Representative
LOUISIANA HANDYMAN SERVICE
01.2015 - Current
High School Diploma -
Nathan Benford Forrest