DIONDRA THORPE
Summary
Dedicated and results-driven professional with 7 years of healthcare experience. Skilled in process evaluation, optimization, and data-driven solutions to ensure compliance and accuracy in fast-paced environments. Proficient in multitasking and identifying continuous improvement opportunities. Seeking a dynamic role to contribute to organizational success with a commitment to excellence and patient-centric care.
Overview
7
7
years of professional experience
Work History
QUALITY ASSURANCE COMPLIANCE COORDINATOR
Asembia
03.2017 - 12.2022
- Delivered reports on quality verification activity outcomes to management
- Evaluated the accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors
- Worked alongside management to develop and implement performance solutions to ensure pharmacy compliance and efficiency
- Monitored 50 daily HUB/Call center recordings to uphold adherence to business rules and improve patient experience
- Conducted weekly audits ensuring adherence to program and pharmacy guidelines
- Coordinated bi-weekly calibration sessions with HUB team leads to review their team's performance.
- Contributed to staff training initiatives resulting in measurable improvements in program performance.
- Managed and executed payroll processes independently, ensuring timely completion of all tasks.
Program Manager
Asembia
08.2015 - 03.2017
- Completed prescription intake process including successful data entry and benefits verification.
- Streamlined prescription processing and delivery by coordinating efficiently with dispensing pharmacies.
- Coordinated suitable delivery times with patients
- Assisted physicians' offices in the selection, completion, submission and revision of required documents for the prior authorization and appeals process.
- Facilitated the training of 25 new employees for a new HUB program, guaranteeing their readiness for deployment.
- Resolved 90% of patient's concerns during initial phone interactions.
Education
Bachelor's degree - Health Information Management
WGU
12.2025
Skills
- Rx delivery scheduling
- ADP payroll management
- Medical Terminology
- Data analysis and reporting
- Compliance monitoring and auditing
- Performance improvement
- Medical Billing & Coding
- Training & Development
- Proficient in MS Office
- Data entry
Certifications
CPC - AAPC
CPhT
Timeline
QUALITY ASSURANCE COMPLIANCE COORDINATOR
Asembia
03.2017 - 12.2022
Program Manager
Asembia
08.2015 - 03.2017
Bachelor's degree - Health Information Management
WGU
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