Diondre Alexander
Waco,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Production/wet Spicer
Ventura
Saginaw, Texas
08.2023 - 08.2024
- Maintained a clean, safe work environment by adhering to all safety regulations.
- Adjusted machine settings based on product specifications.
- Set up production lines with appropriate tools and equipment.
- Weighed out portions of ingredients for each recipe batch.
- Complied with all company policies regarding safety and sanitation regulations.
- Prepared and built food items according to standardized recipes and directions.
Production Line Operator
Amazon
Ft Worth , TX
08.2023 - 10.2023
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Observed all safety rules while performing tasks and followed standard operating procedures.
Customer Specialist
CarMax
Norman, Oklahoma
04.2021 - 12.2022
- Maintained a high level of professionalism with clients and working with team members.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming customer inquiries via phone, email and live chat.
- Educated customers on product features, benefits as well as current promotions, discounts.
- Strengthened customer retention by offering discount options.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Led on- and off-site customer support teams across multiple time zones.
Customer Service Representative
Champs Sporting Goods
Oklahoma City, Oklahoma
06.2018 - 12.2020
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Supported sales team members to drive growth and development.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Business Administration And Management
Northern Oklahoma College
Tonkawa, OKSkills
- Teamwork
- Communication skills
- Troubleshooting
- Multitasking Abilities
- Team building
- Self motivation
- Hand and power tools
- Check equipment
- Equipment Assembling
- Analytical skills
- Team collaboration
- Electrical systems installation
- Professionalism
- Goal setting
- Excellent communication
- Decision-making
- Relationship building
- Shipping and receiving
- Loading and unloading
- Time management
- Picking and packing
- Heavy lifting
- Microsoft Excel
- Pallet jacks
- Warehouse operations
- Pick-list processing
- Unpacking merchandise
- Assembly and production
- Microsoft outlook
- Inventory control
- Packaging and labeling
- Stock management
- Warehouse organization
- Inventory tracking
- Data entry
Timeline
Production/wet Spicer
Ventura
08.2023 - 08.2024
Production Line Operator
Amazon
08.2023 - 10.2023
Customer Specialist
CarMax
04.2021 - 12.2022
Customer Service Representative
Champs Sporting Goods
06.2018 - 12.2020
Some College (No Degree) - Business Administration And Management
Northern Oklahoma College