Diondre Richemond
Summary
Well-qualified jobholder with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Real Estate Sales Associate
Exodus Property Solutions
03.2023 - 02.2024
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
- Communicated with clients to understand property needs and preferences.
- Managed multiple transactions simultaneously with attention to detail and organization, meeting all deadlines consistently.
- Developed strategic communication and marketing plans.
- Designed and presented social media campaign ideas.
- Increased brand awareness and followers through comprehensive social media campaign management.
Middle School Basketball Coach
Sheridan Hills Christian School
01.2023 - 03.2023
- Increased team cohesiveness by fostering a positive culture and promoting teamwork during practices and games.
- Streamlined practice schedules for maximum efficiency without sacrificing skill development or team chemistry-building opportunities.
- Established high standards for sportsmanship both on and off the court to represent the school positively at all times.
- Implemented conditioning programs to enhance player fitness levels and reduce injury risk.
- Served as a mentor to student-athletes by providing guidance on personal, academic, and athletic challenges they faced.
Customer Service Agent
FIU Parking & Transportation
11.2021 - 12.2022
- Operated as a customer service agent for the Parking & Transportation department of FIU, providing service to those who needed assistance
- Operated as a transporter of disabled students and staff around the FIU campus, ensuring that they were comfortable while being transported to their desired location.
- Gained proficiency in Microsoft Office Products (Word, Excel)
- Gained skills in Spanish Speaking
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Chic-Fil-A Employee
Chic-Fil-A
11.2020 - 02.2021
- Worked in the Back of the House (Kitchen), serving customers in a very fast-paced environment
- Worked in the front of the house and as a delivery driver, tending to the needs of others above my own.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated equipment and machinery safely to prevent accidents.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
Greeter, Office Aid
Nicklaus Children's Hospital
06.2015 - 08.2015
- Spent countless amounts of time encountering and directing patients to key locations within the hospital
- Worked with management in understanding the hospital systems, how they operate, and followed the various protocols necessary
- Gave complete service to medical staff and worked in the Nursing Office
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
Education
Bachelor of Arts in Natural & Applied Sciences - Natural & Applied Sciences
Florida International University
08.2023
Skills
- Bilingual (English, Haitian Creole)
- Customer Service
- Outstanding communication skills
- Call center experience
- Microsoft Office Suite proficiency
- Personable and friendly
- Social Media Marketing
Languages
Haitian Creole
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Real Estate Sales Associate
Exodus Property Solutions
03.2023 - 02.2024
Middle School Basketball Coach
Sheridan Hills Christian School
01.2023 - 03.2023
Customer Service Agent
FIU Parking & Transportation
11.2021 - 12.2022
Chic-Fil-A Employee
Chic-Fil-A
11.2020 - 02.2021
Greeter, Office Aid
Nicklaus Children's Hospital
06.2015 - 08.2015
Bachelor of Arts in Natural & Applied Sciences - Natural & Applied Sciences
Florida International University
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