Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diondrea Bennett

Dallas

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

RaceTrac
09.2024 - Current
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.

Resident Aide

Brookdale Senior Living
06.2022 - 09.2024
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Conducted regular room checks to ensure cleanliness, safety, and overall well-being of residents within the facility.
  • Maintained accurate records of resident information, including medical histories, medications, and progress notes for effective care management.

Support Teacher

McKinney Independent School District
10.2023 - 01.2024
  • Assisted in the development of educational resources to support diverse learning needs.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Participated in ongoing professional development opportunities to stay current on educational trends and best practices, incorporating new ideas into the curriculum accordingly.
  • Utilized formative assessments to monitor student progress regularly, adjusting instructional strategies as needed for optimal results.

SPED Teacher Assistant

Carrollton Farmers Branch ISD
08.2022 - 10.2023
  • Prepare instructional materials and classroom displays per student.
  • Maintain a clean and safe environment for students and staff.
  • Enforce and uphold school rules and administrative regulations.
  • Assist students with toileting.
  • Supervise students inside and outside of the classroom during the school day.

Cash Processor

Brink's Incorporated
07.2021 - 07.2022
  • Managed workflow priorities to meet strict deadlines in high-pressure environments.
  • Reduced errors in cash handling through meticulous attention to detail and thorough reconciliation processes.
  • Performed daily cash reconciliations to determine accuracy of financial reports.
  • Utilized advanced software tools for accurate tracking and recording of processed funds, enhancing data integrity within the organization.
  • Managed high volumes of incoming currency shipments while maintaining strict quality control standards for accuracy and completeness during processing tasks.

Food Service Specialist

Mercy Memorial Hospital System
04.2019 - 06.2020
  • Enhanced customer satisfaction by ensuring timely and efficient food service deliveries.
  • Collaborated with team members to maintain a positive work environment and exceptional service standards.
  • Demonstrated versatility in adapting quickly to changing demands in various roles such as cook, server or cashier when required.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

Customer Service Cashier

Chickasaw Nation Industries
12.2018 - 04.2019
  • Implemented promotional strategies to boost sales during peak hours effectively.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Casino Cashier

Chickasaw Nation Industries
03.2018 - 12.2018
  • Maintained a comprehensive understanding of gaming regulations and casino policies, ensuring full compliance during all transactions.
  • Handled guest disputes professionally, escalating issues to supervisors when necessary while remaining calm under pressure situations that may arise from time-to-time within a casino.
  • Safeguarded casino assets through diligent attention to detail, quickly identifying counterfeit currency or fraudulent activities when present.
  • Constructed strong relationships with repeat patrons, fostering trust while maintaining professionalism at all times.

Warehouse Worker

Kelly Services
09.2017 - 06.2018
  • Oversaw daily workflow, prioritizing tasks to meet production goals while maintaining quality standards.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Reduced order processing times with meticulous attention to order picking and packaging.

Restaurant Crew Member

Tropical Smoothie Cafe
04.2017 - 09.2017
  • Assisted in promotional events, contributing to increased customer engagement and sales growth.
  • Worked well with teammates and accepted coaching from management team.
  • Resolved customer concerns promptly and professionally, maintaining high levels of customer retention and loyalty.
  • Demonstrated versatility by cross-training in various stations within the restaurant, contributing to overall team productivity.

Education

High School Diploma -

Ardmore High School
Ardmore, OK
05.2013

Skills

  • Customer relations
  • Payment processing
  • Recordkeeping strengths
  • Service standard compliance
  • Promotional support
  • Staff education and training

Certification

  • [Food Handler Certificate], [AAA] - [09/10/2024-09/10/2027]
  • [TABC], [TABC on the Fly] - [09/06/2024-09/05/2026]

Timeline

Customer Service Representative

RaceTrac
09.2024 - Current

Support Teacher

McKinney Independent School District
10.2023 - 01.2024

SPED Teacher Assistant

Carrollton Farmers Branch ISD
08.2022 - 10.2023

Resident Aide

Brookdale Senior Living
06.2022 - 09.2024

Cash Processor

Brink's Incorporated
07.2021 - 07.2022

Food Service Specialist

Mercy Memorial Hospital System
04.2019 - 06.2020

Customer Service Cashier

Chickasaw Nation Industries
12.2018 - 04.2019

Casino Cashier

Chickasaw Nation Industries
03.2018 - 12.2018

Warehouse Worker

Kelly Services
09.2017 - 06.2018

Restaurant Crew Member

Tropical Smoothie Cafe
04.2017 - 09.2017

High School Diploma -

Ardmore High School

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