Diondrea Bennett
Ardmore
Summary
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Printer
Express Employment
Ardmore, OK
03.2026 - Current
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Assisted in training new staff on safe operating procedures and equipment use.
- Increased efficiency by organizing and maintaining clean work environment, enabling quicker job turnovers.
- Coordinated with other departments such as bindery and shipping to ensure seamless end-to-end production processes for clients'' orders.
Customer Service Representative
RaceTrac
Fairview, TX
09.2024 - 02.2026
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Resident Aide
Brookdale Senior Living
McKinney, TX
06.2022 - 09.2024
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Conducted regular room checks to ensure cleanliness, safety, and overall well-being of residents within the facility.
- Maintained accurate records of resident information, including medical histories, medications, and progress notes for effective care management.
Support Teacher
McKinney Independent School District
McKinney, TX
10.2023 - 01.2024
- Assisted in the development of educational resources to support diverse learning needs.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Participated in ongoing professional development opportunities to stay current on educational trends and best practices, incorporating new ideas into the curriculum accordingly.
- Utilized formative assessments to monitor student progress regularly, adjusting instructional strategies as needed for optimal results.
SPED Teacher Assistant
Carrollton Farmers Branch ISD
Carrollton, TX
08.2022 - 10.2023
- Prepare instructional materials and classroom displays per student.
- Maintain a clean and safe environment for students and staff.
- Enforce and uphold school rules and administrative regulations.
- Assist students with toileting.
- Supervise students inside and outside of the classroom during the school day.
Cash Processor
Brink's Incorporated
Irving, TX
07.2021 - 07.2022
- Managed workflow priorities to meet strict deadlines in high-pressure environments.
- Reduced errors in cash handling through meticulous attention to detail and thorough reconciliation processes.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Utilized advanced software tools for accurate tracking and recording of processed funds, enhancing data integrity within the organization.
- Managed high volumes of incoming currency shipments while maintaining strict quality control standards for accuracy and completeness during processing tasks.
Food Service Specialist
Mercy Memorial Hospital System
Ardmore, OK
04.2019 - 06.2020
- Enhanced customer satisfaction by ensuring timely and efficient food service deliveries.
- Collaborated with team members to maintain a positive work environment and exceptional service standards.
- Demonstrated versatility in adapting quickly to changing demands in various roles such as cook, server or cashier when required.
- Greeted customers at counter to fulfill requests and answer questions.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Customer Service Cashier
Chickasaw Nation Industries
Thackerville, OK
12.2018 - 04.2019
- Implemented promotional strategies to boost sales during peak hours effectively.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Casino Cashier
Chickasaw Nation Industries
Davis, OK
03.2018 - 12.2018
- Maintained a comprehensive understanding of gaming regulations and casino policies, ensuring full compliance during all transactions.
- Handled guest disputes professionally, escalating issues to supervisors when necessary while remaining calm under pressure situations that may arise from time-to-time within a casino.
- Safeguarded casino assets through diligent attention to detail, quickly identifying counterfeit currency or fraudulent activities when present.
- Constructed strong relationships with repeat patrons, fostering trust while maintaining professionalism at all times.
Warehouse Worker
Kelly Services
Ardmore, OK
09.2017 - 06.2018
- Oversaw daily workflow, prioritizing tasks to meet production goals while maintaining quality standards.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Reduced order processing times with meticulous attention to order picking and packaging.
Restaurant Crew Member
Tropical Smoothie Cafe
Oklahoma City, OK
04.2017 - 09.2017
- Assisted in promotional events, contributing to increased customer engagement and sales growth.
- Worked well with teammates and accepted coaching from management team.
- Resolved customer concerns promptly and professionally, maintaining high levels of customer retention and loyalty.
- Demonstrated versatility by cross-training in various stations within the restaurant, contributing to overall team productivity.
Education
High School Diploma -
Ardmore High School
Ardmore, OK05-2013
Sterile Processing Techician - Sterile Processing Technician
Southern Regional Technical College
Thomasville07-2027
Skills
- Customer relations
- Payment processing
- Recordkeeping strengths
- Service standard compliance
- Promotional support
- Staff education and training
Certification
- [Food Handler Certificate], [AAA] - [09/10/2024-09/10/2027]
- [TABC], [TABC on the Fly] - [09/06/2024-09/05/2026]
Timeline
Printer
Express Employment
03.2026 - Current
Customer Service Representative
RaceTrac
09.2024 - 02.2026
Support Teacher
McKinney Independent School District
10.2023 - 01.2024
SPED Teacher Assistant
Carrollton Farmers Branch ISD
08.2022 - 10.2023
Resident Aide
Brookdale Senior Living
06.2022 - 09.2024
Cash Processor
Brink's Incorporated
07.2021 - 07.2022
Food Service Specialist
Mercy Memorial Hospital System
04.2019 - 06.2020
Customer Service Cashier
Chickasaw Nation Industries
12.2018 - 04.2019
Casino Cashier
Chickasaw Nation Industries
03.2018 - 12.2018
Warehouse Worker
Kelly Services
09.2017 - 06.2018
Restaurant Crew Member
Tropical Smoothie Cafe
04.2017 - 09.2017
High School Diploma -
Ardmore High School
Sterile Processing Techician - Sterile Processing Technician
Southern Regional Technical College