DIONDRIA POLLARD
MADISON,AL
Summary
Operations Manager and Tax Auditor with 16 years of experience specializing in workflow optimization and operational efficiency. Demonstrated expertise in client relations, documentation accuracy, and claims processing, leading to enhanced financial accuracy and customer satisfaction. Committed to driving continuous process improvements and ensuring compliance through meticulous attention to detail.
Overview
17
17
years of professional experience
Work History
Operations Manager
SmarTaxx
Birmingham, AL
01.2015 - Current
- Resolve operational issues swiftly, boosting workflow efficiency and customer satisfaction
- Lead project initiatives, delivering measurable outcomes and optimizing processes
- Build strong stakeholder relationships, ensuring project success across multiple initiatives
- Manage accounts payable and assist in tax preparation, ensuring accuracy and compliance
- Audit tax records, identifying discrepancies and improving financial accuracy
Occ Med Specialist
American Family Care, Inc (Corporate Office)
Birmingham, AL
09.2021 - 04.2023
- Processed insurance claims and coordinated with healthcare providers, reducing claim processing time
- Maintained accurate data entry and documentation, enhancing record-keeping efficiency
- Assisted in occupational health screenings, contributing to improved workplace safety
- Implemented robust data entry protocols, significantly improving record-keeping accuracy and accessibility for medical staff
- Optimized claim documentation procedures, leading to a marked decrease in processing errors and increased client satisfaction
Intake Processor
Propelling Financial Services
Birmingham, AL
03.2008 - 02.2015
- Processed client applications, ensuring accuracy and compliance with regulatory standards
- Utilized advanced software to manage and track application status, enhancing efficiency
- Resolved client issues promptly, improving overall satisfaction and retention rates
- Managed quality communication, customer support, and resolved all customer complaints
School Bus Driver
Birmingham City Schools
Birmingham, AL
08.2008 - 06.2011
- Ensured safety of students by following all traffic laws and regulations.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Communicated effectively with parents regarding student transportation issues.
Education
Honors Diploma -
BOYD ANDERSON HIGH
Plantation06.1991
Skills
- Workflow Optimization
- Operational Efficiency
- Documentation Accuracy
- Client Relations
- Claims Processing
- CDL Class B
Timeline
Occ Med Specialist
American Family Care, Inc (Corporate Office)
09.2021 - 04.2023
Operations Manager
SmarTaxx
01.2015 - Current
School Bus Driver
Birmingham City Schools
08.2008 - 06.2011
Intake Processor
Propelling Financial Services
03.2008 - 02.2015
Honors Diploma -
BOYD ANDERSON HIGH
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