Dione Crowe
Hawthorne,CA
Summary
Experienced Supervisor with over a decade of experience and 15+ years in customer service and client interface. Demonstrated expertise in various roles. Highly motivated and excels in fast-paced, multitasking environments. Committed to maintaining professional satisfaction and delivering exceptional results. Consistently contributed to the success of previous employers. Strong work ethic drives me to exceed expectations in all endeavors.
Overview
21
21
years of professional experience
Work History
In-Home Senior Caregiver
IHSS In Home Support Services
04.2024 - Current
- Developed trust-based relationships with clients and families alike, ensuring overall comfort and peace of mind during the caregiving process.
- Promoted wellness by assisting with daily activities such as bathing, dressing, grooming, and medication management.
- Supported families by sharing caregiving responsibilities, providing respite care when needed.
- Provided emotional support during difficult times for both client and family members, fostering resilience throughout the caregiving journey.
- Managed household tasks efficiently while maintaining a clean living environment for the seniors I cared for daily.
- Enhanced client satisfaction by attentively addressing individual needs, preferences, and health concerns.
- Reduced hospital readmissions through effective communication with healthcare providers, allowing for seamless care transitions.
- Coordinated with external support services such as physical therapy, occupational therapy, or home health nursing to ensure a well-rounded care approach.
Fleet Manager
AGS - American Guard Services
08.2023 - 04.2024
- Responsible for the planning, coordination, and supervision of fleet vehicle programs
- Overseeing various company locations and procuring, and managing of 300 + vehicles
- Ensuring drivers, supervisors, and managers are professional and perform duties within standards / rules of company
- Scheduling repairs, identifying when major repairs are needed, and maintaining detailed records
- Training new employees, making and scheduling deliveries and pickups
- Complying with driving regulations, Preparing reports on the effectiveness of the fleet
- Conducted root cause analysis for recurring issues in the fleet operations, developing effective solutions that minimized downtime and enhanced reliability.
Mailroom Supervisor
A&E Network / Life-time
03.2022 - 08.2023
- Monitor and respond to office services email requests, operate multi-line telephone system, relieve receptionist for various breaks
- Assist with ensuring floor plans are updated regularly and fellow Office Services Associates with data entry as required
- Provide a variety of mailroom services, assisting the Office Service Manager with special projects and Client contact with assigned daily office duties
- Sort and deliver inbound mail, process outbound mail, FedEx, UPS, and other delivery / pick-up sources utilizing technology system and postage machine
- Troubleshoot basic equipment problems, maintain records and enter metric activity in appropriate logs
- Perform and oversee general and preventative maintenance tasks to include but not limited to coffee machine, copier, and general office equipment
- Set-up and monitor of conference rooms ensuring rooms is organized and ready for scheduled meeting or events reserved - consisting of various configuration changes, audio / visual equipment, food and beverages as needed
- Assist with all files, equipment, and furniture moves
- Ordering and maintaining pantry inventory and office supplies
Logistics Admin. Supervisor
Hertz Car Rental
06.2019 - 04.2020
- Supervision of 100 plus transporters and assisting Management in the daily operations of employees with route schedules and daily transportation assignments
- Administrative duties of reports, creating schedules, and processing payroll data (hours, sick, vacation time)
- Orientation and training of new hires, ensuring professional conduct is abided by all transporters
- Improved communication between departments with the implementation of efficient information-sharing tools and strategies.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Served as the main point of contact for external partners, establishing strong relationships built on professionalism and reliability.
Transporter
Hertz Car Rental
04.2018 - 05.2019
- Transporting vehicle rentals to designated areas and service areas, moving 65 - 100 vehicles rentals between the Hertz lot and various off lot locations
- Providing outstanding customer service assistance to customers and clients, transportation escort to LAX, Hertz location, and hotels for comfortable rental experience
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Contributed to company growth by consistently meeting or exceeding monthly transportation goals.
- Maintained a high level of professionalism and customer service throughout all interactions with clients, dispatchers, and colleagues.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Promoted a positive work environment by fostering strong relationships with team members, management, and clients alike.
Security Supervisor
Contemporary Services Corporation
01.2013 - 04.2017
- In charge of security groups and / or implementing security protocols related to events, shows, and sporting games hosted by various venues
- Oversees daily workflow, schedules, and assignments of security to certain post areas inside and outside facilities
- Assisting or providing specialized security for and monitors access to limited and restricted areas of venues and facility
- Conducting regular walk throughs for ensuring safety of all guests and security guards of venues and facility
- Maintaining the proper relief of security guards for breaks and lunch, performing other related duties assigned
Audio Engineer / Soundman
Dynasty Restaurant & Lounge
07.2007 - 12.2012
- In charge of all audio / video operations and installations of establishment
- Maintaining troubleshoot of all audio / video equipment and systems
- Musical host of Live performances, Master of Ceremony assistance of club nights, premieres and special events sponsored by the establishment
Transcript Supervisor
CSU Long Beach
11.2003 - 08.2006
- Coordinate workflow and staffing in the Transcript Processing Unit
- Monitor and maintains consistency and accuracy of transcript processing and enrollment verifications
- Handled all requests for CSULB transcripts and enrollment verifications, all student assistant matters for the unit - recruiting, hiring, training, and evaluations
- Dealing with high volume mail and interpersonal contact involving confidential information and documents
- High volume of calls ranging from transcript matters, problem solving of transcripts matters, reconciliation / posting of payments, asserting refunds, and transferring calls to the right departments
Education
Business Major - Business Management
Los Angeles Southwest College
Los Angeles, CABusiness Major -
CSU Northridge
High School Diploma -
Juniper Serra High School
Skills
- Effective Time Management
- Strong Verbal Communication
- Telecommunications Expertise
- Innovative Problem Solver
- Proficient in Computer Applications
- Team Leadership Experience
- Collaborative Team Member
- Effective Communication
- Social interaction
- Time management
- Decision-making
- Staff training and development
- Business administration
- Administrative support
- Microsoft Word
- Microsoft Excel
- Customer and client relations
- Documentation and recordkeeping
- Mail handling
- Meticulous attention to detail
Career Overview
An individual with 10 plus years of Supervisory and 15 plus years of Customer Service / Client interface experience. A very motivated and multi-task oriented individual skilled in maintaining professional satisfaction and results, contributing to company success from his high level of work ethics.
Timeline
In-Home Senior Caregiver
IHSS In Home Support Services
04.2024 - Current
Fleet Manager
AGS - American Guard Services
08.2023 - 04.2024
Mailroom Supervisor
A&E Network / Life-time
03.2022 - 08.2023
Logistics Admin. Supervisor
Hertz Car Rental
06.2019 - 04.2020
Transporter
Hertz Car Rental
04.2018 - 05.2019
Security Supervisor
Contemporary Services Corporation
01.2013 - 04.2017
Audio Engineer / Soundman
Dynasty Restaurant & Lounge
07.2007 - 12.2012
Transcript Supervisor
CSU Long Beach
11.2003 - 08.2006
Business Major -
CSU Northridge
High School Diploma -
Juniper Serra High School
Business Major - Business Management
Los Angeles Southwest College
Similar Profiles
Li ZhangLi Zhang
IHSS Care Provider at IHSS (In Home Support Services) LA County ServicesIHSS Care Provider at IHSS (In Home Support Services) LA County Services
Amanda HernandezAmanda Hernandez
Caregiver at IHSS In Home Support ServicesCaregiver at IHSS In Home Support Services
Pasha MalonePasha Malone
IHSS Provider at IHSS In Home Support ServicesIHSS Provider at IHSS In Home Support Services
Windy YatesWindy Yates
Health Care Aide at IHSS In Home Support ServicesHealth Care Aide at IHSS In Home Support Services
Joshua MeyerJoshua Meyer
Airline Customer Service Agent at Pacific AviationAirline Customer Service Agent at Pacific Aviation