Dione Williams
Columbus
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
911 Call Taker
City of Columbus
01.2025 - Current
- Strengthened communication skills through daily interactions with diverse populations facing various crisis situations.
- Contributed to community safety by working closely with local police, fire, and rescue agencies during emergency events.
- Enhanced caller experience by providing efficient and accurate information during emergency situations.
- Enhanced team performance by participating in regular training sessions and sharing knowledge with fellow call takers.
Case Worker
Job & Family Services
12.2023 - 01.2025
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
Hybrid Claims & Billing Specialist
Grange Insurance Group
07.2018 - 12.2023
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Identified, researched, and determined liability for damages
- Interviewed customers, claimants and witnesses
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
Life Insurance Specialist
State Farm
02.2013 - 07.2018
- Facilitated claims processing by guiding beneficiaries through necessary steps while displaying empathy during difficult times.
- Increased policyholder satisfaction by providing comprehensive and personalized life insurance solutions.
- Educated clients on various life insurance products, enabling informed decision-making and tailored coverage options.
- Collaborated with underwriters to ensure accurate assessments of risk and appropriate policy pricing.
Education
Associate of Arts - Communications
University Of Phoenix
07-2013
Skills
- Active listening
- Claims investigation
- Critical thinking
- Highly motivated
- Team collaboration
- Advanced oral and written communication skills
- Settlement negotiation
- Caseload management
Accomplishments
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
911 Call Taker
City of Columbus
01.2025 - Current
Case Worker
Job & Family Services
12.2023 - 01.2025
Hybrid Claims & Billing Specialist
Grange Insurance Group
07.2018 - 12.2023
Life Insurance Specialist
State Farm
02.2013 - 07.2018
Associate of Arts - Communications
University Of Phoenix
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