Dioney Loyola Vasquez
Summary
Dedicated and experience professional with over 10 years in the auto industry, seeking a leadership position to leverage my top-performing skill and industry knowledge to drive team success and operational excellence.
Overview
10
10
years of professional experience
Work History
Service Manager
Top Gear Motors
08.2021 - Current
- Provided detail explanations to customers regarding their complaints and recommended appropriate solutions.
- Optimized inventory management, maintaining adequate stock levels for parts required for common repairs.
- Maintained a high level of accuracy in recordkeeping, ensuring all service documentation was complete and up-to-date for future reference.
- Improved overall shop efficiency through developing and implementing best practices for equipment usage and maintenance procedures.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Collaborated with management to set and meet target goals, contributing to the overall success of the dealership
Shop Foreman
A1 Auto Service Center
02.2015 - 07.2021
- Consistently recognized as a top performer in sales and customer service.
- Lead a team of 4 auto technicians, providing training and mentorship to improve performance and achieve sales targets.
- Fostered a strong team dynamic by promoting trust, open communication, and collaborative problem solving among team members.
- Developed and implemented strategies to increase customer satisfaction and retention.
- Provided training to technicians, optimizing their success rate at resolving costumer complaints.
- Managed inventory and ensure the timely delivery of vehicles to customers.
Education
ASE Certification - Automotive
Shoreline Community College
Seattle, WA08-2016
High School Diploma -
Marysville Pilchuck High School
Marysville, WA07-2012
Skills
- Leadership and Team Management
- Sales and Customer Service Excellence
- Strategic Planning and Implementation
- Inventory Management
- Strong Communication and Interpersonal Skills
- Problem-Solving and Decision-Making
Timeline
Service Manager
Top Gear Motors
08.2021 - Current
Shop Foreman
A1 Auto Service Center
02.2015 - 07.2021
ASE Certification - Automotive
Shoreline Community College
High School Diploma -
Marysville Pilchuck High School
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