Dionganique Smith
Rosenberg,TX
Summary
Dynamic customer service professional with a proven track record at United Healthcare Group, excelling in complaint handling and problem-solving. Enhanced customer satisfaction through effective communication and a high-energy attitude. Demonstrated leadership as a Data Entry Supervisor, ensuring accuracy and fostering team collaboration. Committed to delivering exceptional results in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Customer Service Advocate
United Healthcare Group
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Dispatcher Coordinator
BCH Transport
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
Data Entry Supervisor
Girls Scout of San Jacinto
Houston, TX
09.2016 - Current
- Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues.
- Reduced data entry errors, ensuring thorough verification of entered information against source documents.
- Improved data entry accuracy by implementing strict quality control measures and providing regular feedback to team members.
- Provided daily supervision, feedback and oversight to direct reports.
- Managed a diverse team of data entry specialists, promoting collaboration and efficient communication within the group.
Education
High School Diploma -
Parkview Baptist School
Houston, TX05.2012
Skills
- Call center experience
- Data entry
- Administrative support
- Complaint handling
- Assertiveness
- Multi-line phone talent
- Escalation management
- Problem-solving
- High-energy attitude
- Critical thinking
- Active listening
Timeline
Data Entry Supervisor
Girls Scout of San Jacinto
09.2016 - Current
Customer Service Advocate
United Healthcare Group
Dispatcher Coordinator
BCH Transport
High School Diploma -
Parkview Baptist School