Dioni Minaya
Queens
Summary
Operations and client operations professional with experience supporting daily business operations, coordinating teams, and resolving real-time issues in fast-paced New York City environments. Proven ability to manage workflows, support compliance, and partner cross-functionally to deliver consistent service. Recognized as a fast learner with strong problem-solving skills and clear potential for management-track growth.
Overview
14
14
years of professional experience
Work History
Assistant Manager – Operations
Brooklyn Radio Dispatcher
01.2012 - 01.2019
- - Led daily operations and coordinated staff scheduling in a high-volume dispatch environment
- - Resolved real-time operational issues to maintain service continuity
- - Served as escalation point for customer and operational concerns
- - Trained and onboarded new employees while enforcing service and process standards
Client Operations Associate
Northwestern Mutual
01.2019 - 01.2022
- - Coordinated client onboarding, documentation, and internal service workflows
- - Supported client relationships through proactive communication and issue resolution
- - Maintained accurate records and supported compliance with internal policies
- - Partnered with internal teams to ensure timely, consistent service delivery
Independent Operations Contractor
01.2022 - Current
- - Managed time-sensitive workflows under strict performance and quality metrics
- - Maintained compliance with platform policies and applicable city regulations
Education
Bachelor of Business Administration (BBA) - Operations Management
Baruch College (CUNY)
New York, NY01-2019
Skills
- Operations Management
- Project Coordination
- Workflow Optimization
- Scheduling & Resource Allocation
- Client Operations & Escalation
- Compliance & Documentation
- Cross-Functional Collaboration
- Staff Training
- Microsoft Office (Excel, Word, Outlook)
Languages
Bilingual: English / Spanish
Timeline
Independent Operations Contractor
01.2022 - Current
Client Operations Associate
Northwestern Mutual
01.2019 - 01.2022
Assistant Manager – Operations
Brooklyn Radio Dispatcher
01.2012 - 01.2019
Bachelor of Business Administration (BBA) - Operations Management
Baruch College (CUNY)