Dionise Crespo
Miami
Summary
Experienced with managing patient referrals and coordinating communication between healthcare providers. Uses organizational skills to streamline referral processes and enhance patient care. Strong understanding of healthcare systems and adept at multitasking in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Dispatcher
Guardian Fleet Services
04.2025 - Current
- Answer high-volume incoming calls and dispatch service vehicles to locations across assigned territory.
- Coordinate with drivers, adjust assignments in real time, and communicate updates to customers.
- Monitor driver progress, ensure timely arrival, and resolve scheduling or routing issues efficiently.
Referral Coordinator
Cano Health LLC
10.2024 - Current
- Facilitated patient access to specialists through timely insurance referrals and authorizations.
- Streamlined appointment scheduling to enhance patient access to medical services.
- Maintained clear communication with patients and providers throughout referral processes.
- Coordinated Home Health Care and Durable Medical Equipment setups for patients.
Dispatcher/Owner
Luxury Auto Transport LLC
11.2020 - 10.2024
- Manage and dispatch drivers for auto transport carrier with capacity of 9-10 vehicles.
- Booked loads, planned logistics routes, and provided real-time tracking to customers.
- Delivered high-quality service by ensuring timely pickups and drop-offs across multiple states.
Referral Coordinator
Dr Michael Hirsch LLC
10.2017 - 10.2020
- Facilitated patient access to specialists by securing insurance authorizations.
- Coordinated Home Health Care and DME services for patient needs.
- Managed phone inquiries and efficiently organized patient charts.
Referral Coordinator/Insurance verification
Soffer Health Institute
03.2016 - 10.2017
- Obtain referrals and authorizations from insurance companies for patients to be allowed to see specialists or have diagnostic tests performed.
- Call health insurances and get eligibility and benefits for each patient on the schedule. Also inquire if patient needs referrals for an office visit and which procedure codes need authorizations.
Referral Coordinator
Authorizations/Referral Coordinator
02.2015 - 03.2016
- Obtain authorization from insurance companies for all Cardio and Vein procedures done in all our offices.
- Obtain referrals and authorizations from insurance companies for patients to be allowed to see specialists or have diagnostic tests performed.
Insurance Verification/Referral Coordinator/Billing
Insurance Verification/Referral Coordinator/Billing
12.2014 - 02.2015
- Secured patient eligibility and benefits by contacting health insurance providers.
- Acquired necessary referrals and authorizations for patient specialist visits and tests.
- Resolved claim rejections by investigating, verifying information, and updating records.
Referral Specialist
HealthworX
11.2008 - 12.2014
- Obtain referrals and authorizations from insurance companies for patients to be allowed to see specialists or have diagnostic tests performed.
- Answer the phone and help check out as needed.
Check-Out
Check-Out
04.2008 - 11.2008
- Collect deductibles and co-insurance.
- Schedule follow up appointments and diagnostic test.
- Refer patients to specialists.
Check-In
Check-In
12.2007 - 04.2008
- Check in patients for their appointments.
- Collect copays and batch out at end of day.
Education
Medical Coding and Billing -
Florida Career College
Hialeah, Florida12.2007
Business Administration - undefined
Saint Thomas University
Miami, Florida12.2001
Skills
- Proficient office skills including typing, filing, data entry, customer service, billing, answering phones
- Complete assignments with high level of speed and accuracy
- Experience in handling confidential paperwork
- Computer literate; knowledgeable in all Microsoft Office products; able to learn new software quickly
- Bilingual English and Spanish read and write
- Knowledge of DOT regulations
- Customer service
- Decision-making
- Data entry
My special skills are
- Organized and detail oriented with a proven ability to manage my time to improve workflow.
- Enjoy challenges and learn quickly.
- Work well independently as well as collaboratively in a team setting.
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
Guardian Fleet Services
04.2025 - Current
Referral Coordinator
Cano Health LLC
10.2024 - Current
Dispatcher/Owner
Luxury Auto Transport LLC
11.2020 - 10.2024
Referral Coordinator
Dr Michael Hirsch LLC
10.2017 - 10.2020
Referral Coordinator/Insurance verification
Soffer Health Institute
03.2016 - 10.2017
Referral Coordinator
Authorizations/Referral Coordinator
02.2015 - 03.2016
Insurance Verification/Referral Coordinator/Billing
Insurance Verification/Referral Coordinator/Billing
12.2014 - 02.2015
Referral Specialist
HealthworX
11.2008 - 12.2014
Check-Out
Check-Out
04.2008 - 11.2008
Check-In
Check-In
12.2007 - 04.2008
Business Administration - undefined
Saint Thomas University
Medical Coding and Billing -
Florida Career College