Dionisio Barajas-Almazan
Austin,Texas
Summary
Personable customer service professional offering over 10 years of experience resolving account and service concerns for clients. Hardworking and passionate job seeker ready to help the team achieve company goals.
Overview
9
9
years of professional experience
Work History
Operations & Services Group- NA Billing
Expedia Group
02.2023 - Current
- Improved billing accuracy by implementing a streamlined invoicing process.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Conducted thorough research to stay current on ever-changing tax laws, ensuring compliance for clients.
- Improved client satisfaction with timely communication, addressing concerns, and providing updates on case progress.
- Enhanced fraud detection by implementing advanced chargeback prevention strategies and tools.
- Reduced financial losses from chargebacks by closely monitoring transactions and identifying suspicious activity.
Customer Support, Email Correspondence & SMB
Accenture
03.2019 - 02.2023
- Provide customer support via email correspondence.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Collaborated with cross-functional teams to improve overall product quality and customer experience.
- Assisted small businesses through online support services.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Customer Care Advocate/Retention/Sales Associate
LegalZoom
03.2018 - 03.2019
- Answered calls, emails, addressed customer inquiries, solving problems and providing product information
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Monitored and tracked compliance with legal documents and correspondence.
Customer Service, Sales Associate
Whole Foods Market
07.2017 - 02.2018
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Educated customers on promotions to enhance sales.
- Enhanced customer satisfaction by promptly addressing and resolving issues in a professional manner.
Receiving Manager
Natural Grocers
10.2014 - 07.2017
- Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules
- Collaborated with vendor representatives to address issues with damaged shipments and item shortages, safeguarding company interests and financial goals.
- Supervised the shipping and receiving team, coordinating training sessions, schedules, and task delegation.
Education
Personal Training Certificate/Sports Nutrition -
PFTA
Pflugerville, Texas01.2015
High School Degree/GED -
Leander High School
Leander, Texas01.2008
Skills
- Claims Processing
- Invoice Processing
- Billing systems and software
- Salesforce proficiency
- Call center experience
- Professional telephone demeanor
- Customer Retention Strategies
- Record keeping strengths
- Staff education and training
Languages
Spanish
Native or Bilingual
Timeline
Operations & Services Group- NA Billing
Expedia Group
02.2023 - Current
Customer Support, Email Correspondence & SMB
Accenture
03.2019 - 02.2023
Customer Care Advocate/Retention/Sales Associate
LegalZoom
03.2018 - 03.2019
Customer Service, Sales Associate
Whole Foods Market
07.2017 - 02.2018
Receiving Manager
Natural Grocers
10.2014 - 07.2017
Personal Training Certificate/Sports Nutrition -
PFTA
High School Degree/GED -
Leander High School