Dionisio Ocon
Slidell,LA
Summary
Highly-motivated employee offering 12+ years of experience in customer service industry. I poses a strong desire to take on new challenges, strong worth ethic, adaptability and exceptional interpersonal skills. Furthermore, I adept at working effectively unsupervised and quickly mastering new skills while working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Valet Attendant
Ochsner Health System
Jefferson, LA
05.2018 - Current
- Inspected customer vehicles for pre-existing damage prior to parking them.
- I park & retrieve patients cars safely
- Communicated daily with valet staff to ensure efficient operations.
- I assist with patients belongings including loading and unloading walkers & wheelchairs
- I comply with all policies & procedures
- When needed, I escort patients to their desired location at the facility
- Report maintenance needs or any other issues within valet lots & garages
- Ensure high level of client service plus satisfaction is accomplished
- Prepare and legibly fill out suitable valet tickets for all guest vehicles
- I go above & beyond to make sure cars are parked and retrieved at a timely manner
- Solid communication with guests with a friendly demeanor
- Maintain the visual appeal of the facility
- Receive managerial orders through checklists for daily tasks
- Provided exceptional customer service by responding promptly to inquiries and requests for assistance.
- Ensured that all safety protocols were followed while parking and retrieving cars from designated areas.
- Assisted disabled customers with entering and exiting their vehicles as necessary.
Overnight Runner
Marriott International, Inc.
New Orleans, LA
05.2017 - 11.2018
- Attend to guest needs in a timely manner
- Promptly deliver goods, documents, and parcels to clients in a timely manner.
- Cleaned and maintained work areas on a regular basis.
- Greeted customers and employees pleasantly and maintained upbeat demeanor.
- Receive managerial orders through checklists for daily tasks
- Develop positive relationships with teammates & guests through excellent service
- Provided assistance to customers when necessary by answering questions or providing product information.
- Operate machinery and appliances to meet guests and hotel standards
- Organized the storeroom to ensure a safe working environment.
Valet Parking Attendant
Ace Parking Management
New Orleans, LA
08.2017 - 09.2018
- Ensure to commit and demonstrate corporate culture, values, vision and goals always
- Ensure to park as well as retrieve guest vehicles demonstrating careful and respectful procedures
- Provide continuously four or five star service pertinent to AAA guidelines
- Supervise valet parking lots for all self parked vehicles
- Ensure to maintain cleanliness at valet lots as well as garages
- Present service of guest vehicles inclusive of window cleaning and trash removal etc
- Report maintenance needs if any within valet lots and garages
- Provide recommendations and information to management for supporting quality operations
- Always comply with all GPI policies plus procedures
- Support customers promptly as well as courteously in Valet checkout and check-in
- Provided customers with valet tickets upon arrival and collected tickets upon departure.
- Ensured customer satisfaction by providing friendly, courteous service.
Banquet Houseman
Metairie Country Club Home
Metairie, LA
01.2015 - 05.2017
- General knowledge of banquet and club operations
- Responsible team leader able to follow instructions with minimal supervision
- Ensure cleanliness and upkeep of the club
- Trained in proper use of tools through safety guidelines
- Perform maintenance duties, not limited to cleaning
- Follow events through agenda (Banquet Event Report) to service areas and guests
- Communicate with supervisor throughout shift to knowledgeable of duties
- Clean and maintain banquet hall before and after events, including sweeping floors, dusting furniture, and emptying trash cans.
- Moving in a face pace setting, not limited to bending, stooping and kneeling to complete project
- Comply with attendance rules and availability to work as needed
- Report maintenance deficiencies and items in need of repair
- Stock and maintain supply rooms, as needed
- Fluent in the Spanish language.
- Set up tables, chairs, and other equipment in banquet hall according to specifications.
Housekeeping Houseman
Hyatt French Quarter
New Orleans, LA
10.2012 - 12.2014
- Reported any damages or maintenance issues found during inspections immediately to supervisors.
- Cleaned rugs, carpets and upholstered furniture using chemicals and machinery
- Maintained housekeeping carts
- Knowledge of hotel safety regulations and compliance policy
- Responded at all times in a friendly, helpful manner to guests and other colleagues
- Complete all tasks assigned by the supervisors as and when needed
- Interact with guests in a courteous, polite and helpful manner
- Display a high level of guest concern and customer care at all times
- Attain knowledge of services and amenities offered by the hotel and surrounding areas
- Complete special projects assigned by the manager on duty
- Complete all tasks printed on the daily checklist
- Transported dirty linen to laundry area for cleaning and returned clean linen to appropriate areas.
Lobby Attendant/ Houseman/ Runner
Staff Pro Workforce Solutions
New Orleans, LA
08.2011 - 10.2012
- Performed various positions for agency client hotels
- Assess customers' needs and provide assistance to guest calls
- Maintained cleanliness at designated facilities and lobby areas
- Greeted and welcomed guests, patrons, and visitors to the lobby.
- Organized and stocked linen closets for current and following shift
- Maintained the visual appeal of the hotel
- Responded to guest needs and run calls
- Developed positive relationships through excellent service
Warehouse Associate
Crescent Crown Distribution
New Orleans, LA
08.2009 - 09.2011
- Maintaining all warehouse inventory and records
- Coordinating the activities of the warehouse staff and supervising the subordinates
- Responsible for receiving, recording, issuing, and transporting the goods and supplies from the warehouse
- Ensuring to meet all safety and storage regularities for housing of the goods and supplies
- Unloaded materials from trucks using forklifts and pallet jacks.
- Packed goods for shipment in accordance with customer instructions.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assisting in making inventory reports for evaluations and working under the direction of a supervisor.
- Maintained accurate inventory records through manual and computerized systems.
Education
Diploma -
Riverdale High School
05.2009
Skills
- Valet
- Guest Service
- Customer Service
- Punctual and Reliable
- Multitasking and Organization
- Guest Assistance
- Spanish Fluency
- Loading and Unloading
- Safety Compliance
- Customer Service Excellence
- Forklift Operation
- Pallet Jack Operation
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- CPR certified
Timeline
Valet Attendant
Ochsner Health System
05.2018 - Current
Valet Parking Attendant
Ace Parking Management
08.2017 - 09.2018
Overnight Runner
Marriott International, Inc.
05.2017 - 11.2018
Banquet Houseman
Metairie Country Club Home
01.2015 - 05.2017
Housekeeping Houseman
Hyatt French Quarter
10.2012 - 12.2014
Lobby Attendant/ Houseman/ Runner
Staff Pro Workforce Solutions
08.2011 - 10.2012
Warehouse Associate
Crescent Crown Distribution
08.2009 - 09.2011
Diploma -
Riverdale High School