Dionisio Samuels
273 Cooper Creek Drive Dallas,GA
Summary
Bilingual multi- faceted professional with clear focus on meeting and exceeding organizational targets while maintaining compliance and employee satisfaction. Meticulous and resourceful with over 15 years of experience in management, sales, customer service, merchandising, human resource, distribution and logistics. Adept in assessing operational capabilities, creating and implementing process improvements, training staff and streamlining overall operations for optimal business efficiency.
Overview
11
11
years of professional experience
Work History
Client Relations Director
PlaceSmart Agency
Austell, GA
06.2024 - Current
- Developed and implemented strategies for customer retention and satisfaction.
- Prepared presentations summarizing current trends in customer relations management.
- Reviewed customer feedback surveys to develop improvement plans.
- Collaborated with marketing teams to create campaigns that attract more customers.
- Provided guidance and support to the sales team on client inquiries.
- Ensured compliance with all relevant laws, regulations, and standards related to client relations.
- Cultivated long-term partnerships with clients through proactive communication.
- Conducted market research to identify customer preferences, needs, and trends.
- Assisted in developing policies for responding promptly to all customer queries.
- Analyzed data from CRM systems to identify areas of improvement in client services.
- Facilitated collaboration between departments when dealing with complex client issues.
- Created regular reports on customer relations performance metrics.
Senior Account Executive
Comcast
Douglasville, GA
06.2023 - 06.2024
- Developed and executed strategic marketing plans to increase product sales.
- Identified potential customers and built relationships with them.
- Conducted extensive market research to develop competitive pricing strategies.
- Collaborated with cross-functional teams to drive successful product launches.
- Managed day-to-day client accounts, ensuring high levels of customer satisfaction.
- Organized promotional events and campaigns to generate brand awareness.
- Analyzed industry trends and monitored competitors' activities to identify opportunities for growth.
- Prepared presentations for clients regarding new products or services offered.
- Gathered feedback from customers about their experiences with the company's products or services.
- Recruited new account executives as part of a team expansion effort.
- Created promotional materials such as brochures, flyers, emails., that highlighted the company's offerings.
Client Relationship Manager
AT&T
Austell, GA
11.2019 - 05.2022
- Identified new business opportunities through research and analysis of client needs.
- Maintained accurate records of client interactions and transactions.
- Conducted regular meetings with clients to discuss their current requirements.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Provided technical support to customers when needed during product demonstrations or onboarding processes.
- Implemented initiatives designed to improve operational efficiency within the team.
- Negotiated contracts with clients for various services.
- Assisted in the development of marketing strategies aimed at increasing customer loyalty.
- Participated in training sessions with staff members on topics related to client relationship management.
- Analyzed data from surveys and other sources to determine customer satisfaction levels.
- Advised senior management on best practices related to client relationship management.
Integrated Solutions Manager
AT&T
Newnan, GA
10.2013 - 11.2019
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created and managed budgets for travel, training and teambuilding activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed completed work to verify consistency, quality and conformance.
Education
High School Diploma -
Douglas County High School
05-2006
Skills
- Project management
- Fluently Bilingual - English/Spanish
- Purchasing and procurement
- Cost reduction and containment
- Vendor management
- HR policies and procedures expertise
- Recruiting
- Payroll and benefits administration
- Microsoft Office Suite expert
- Market research, forecasting and analysis
- Resolution-oriented
Timeline
Client Relations Director
PlaceSmart Agency
06.2024 - Current
Senior Account Executive
Comcast
06.2023 - 06.2024
Client Relationship Manager
AT&T
11.2019 - 05.2022
Integrated Solutions Manager
AT&T
10.2013 - 11.2019
High School Diploma -
Douglas County High School
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