Dionka Green

Experienced office professional with an A.A.S. degree and certification as a Microsoft Application Specialist. Demonstrating expertise in office environments, accumulated 5 years of valuable experience. Throughout a 20-year career in customer care, consistently provided exceptional service to customers, both in-person and over the phone. Managed a high volume of account inquiries, tech support, and customer care calls on a daily basis, averaging over 60 interactions per day. Maintained an outstanding 98% customer satisfaction rating, reflecting commitment to delivering top-notch service throughout the career.

Experienced with managing underwriting documentation and processes. Utilizes keen attention to detail to ensure accuracy and compliance. Knowledge of effective communication strategies to facilitate smooth operations and team collaboration.