Dionna Abney
Washington,DC
Summary
High-Energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance goals. Dynamic relationship-builder with organize nature and sound judgement focused on maximizing team efficiency.
Overview
16
16
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
Fairfax, VA
08.2012 - Current
- Training Store Manager (SMT)
- Dual Managing 2-3 stores at once
- ADP SM Program FY24
- Lead 10plus Store Managers to Inventory Excellence all of FY23/currently in FY24
- 19% Turn over Rate consistently for two years
- Peer Leadership to drive CC/OPS scores for entire district, With more than half the stores over 50 cc goal & 70 ops goal
- Lead District Meeting Calls for FY24
- Clean, Safe, & Ready / Inventory Management District Lead
- Developed strategies to maximize sales and profitability.
- Ensured compliance with safety regulations and company policies.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Dental Assistant
Lynn Locklear Private Practice
Silver Spring, MD
01.2011 - 02.2013
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Maintained a neat, clean and organized environment throughout the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Educated patients on proper oral hygiene techniques and habits.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Checked with participants throughout procedures to help alleviate anxiety.
Head Hostess
Rio Grande Cafe
Arlington, VA
03.2008 - 01.2012
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Assisted with seating arrangements for large groups and special occasions.
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
- Ensured compliance with all health department regulations related to food safety and sanitation standards.
- Actively sought feedback from customers about their experiences in order to improve operations.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Education
Associate of Applied Science - Business Administration And Management
Purdue Global University (Online)
Chicago, IL12-2022
Certified Dental Assistant /Front Desk Management -
Metropolitan Institute Of Health & Technology
Lorton, VA06-2008
Skills
- Learning Adgility
- Microsoft Office Suite
- Effective Communication
- Influencing Without Authority
- Team Development
- Training and mentoring
- Team Building and Leadership
- Flexible Schedule
- Planning & Prioritization
- Creating Training Plans
Accomplishments
- Certified Food Safety Proctor
- Store Manager of the Quarter in Area 83- FY22
- Consistently Achieved a 50+ Customer Connection for all FY22
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
08.2012 - Current
Dental Assistant
Lynn Locklear Private Practice
01.2011 - 02.2013
Head Hostess
Rio Grande Cafe
03.2008 - 01.2012
Associate of Applied Science - Business Administration And Management
Purdue Global University (Online)
Certified Dental Assistant /Front Desk Management -
Metropolitan Institute Of Health & Technology