High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Hi, I’m
Dionna Abney
Washington,DC
Summary
Overview
16
years of professional experience
Work History
STARBUCKS COFFEE COMPANY
Store Manager
08.2013 - Current
Job overview
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge in all 5 stores managed.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly. Lowest turn over rate 19%.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth for over 35 partners.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members for over 50 partners
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Rio Grande Cafe
Head Hostess
03.2008 - 04.2013
Job overview
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Trained and mentored 20 new staff members to ensure consistent service quality and adherence to restaurant policies.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Implemented effective reservation system updates to optimize table turnover rates without sacrificing guest satisfaction.
Lynn Locklear Private Practice
Dental Assistant
02.2011 - 01.2013
Job overview
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Education
Metropolitan Institute Of Health & Technology Lorton, VA
Certified Dental Assistant from Dental Assistant
06.2008
University Overview
- Awarded American Dental Assistant Association
- Honor Roll
Trinity UniversityWashington DC
No Degree from Nursing
01.2010
University Overview
- Dean's List
- Honor Roll
- 3.8 GPA
Purdue Global University OnlineChicago, IL
Associate of Applied Science from Business Administration And Management
12.2022
University Overview
- Honor Roll 3.9
- Job-Relevant Coursework: Business Management
- Ranked in Top 10% of class
Skills
- Budget Administration
- Store Merchandising
- Shift Scheduling
- Customer Service Management
- Retail Inventory Management
- Hourly Shift Management
- Team Development
- Loss Prevention
- Interpersonal Skills
- Analytical Thinking
- Payroll Management
- Talent Recruitment
- Employee Training
- Operations Management
Microsoft Word, Excel, Powerpoint, Efficient
Microsoft Word, Excel, Powerpoint, Efficient
Knowledgeable with all microsoft systems such as Word, Excel, & Powerpoint
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
08.2013 - Current
Dental Assistant
Lynn Locklear Private Practice
02.2011 - 01.2013
Head Hostess
Rio Grande Cafe
03.2008 - 04.2013
Metropolitan Institute Of Health & Technology
Certified Dental Assistant from Dental Assistant
Trinity University
No Degree from Nursing
Purdue Global University Online
Associate of Applied Science from Business Administration And Management