Summary
Overview
Work History
Education
Skills
Timeline
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Dionna Arrington

Burlington,NC

Summary

Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. Adaptable worker familiar with FOH and BOH operations. Hardworking collaborator with background providing exceptional customer service and friendly food service to ensure guest satisfaction. Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.

Overview

9
9
years of professional experience

Work History

Head Hostess

Kickback Jack's
Asheboro , Nc
05.2023 - 05.2024
  • Greeted guests upon arrival and escorted them to their tables.
  • Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
  • Assisted with seating arrangements for large groups and special occasions.
  • Provided excellent customer service to ensure guest satisfaction.
  • Maintained accurate records of reservations and wait times.
  • Collaborated with other departments to coordinate events or services as needed.
  • Communicated effectively with restaurant managers regarding customer complaints or requests.

Assistant Manager

KFC
Asheboro , Nc
01.2023 - 11.2023
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.

Cashier

Advanced Auto Parts
Greensboro , Nc
10.2021 - 06.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Server

applebees
Atlanta , GA
02.2018 - 12.2018
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.

Cashier

Dollar Tree Distribution Center
Dallas , Texas
01.2017 - 09.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.

Server

IHOP
Baltimore , Md
01.2015 - 12.2016
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.

Education

Office Admin -

Lyndon B Johnson
Franklin Nc
07-2014

High School Diploma -

James Benson Dudley Highschool
Greensboro Nc
06-2012

Skills

  • Greeting and seating
  • Menu presentation
  • Reservation setting
  • Wine Pairings
  • Effective customer upselling
  • Special dietary requirements
  • Reservation Management
  • Item promotion
  • Price memorization
  • High-volume dining
  • Guest Relations Management
  • Food station setup
  • Dining customer service
  • Team Management
  • Strong leadership
  • Salesmanship

Timeline

Head Hostess

Kickback Jack's
05.2023 - 05.2024

Assistant Manager

KFC
01.2023 - 11.2023

Cashier

Advanced Auto Parts
10.2021 - 06.2022

Server

applebees
02.2018 - 12.2018

Cashier

Dollar Tree Distribution Center
01.2017 - 09.2018

Server

IHOP
01.2015 - 12.2016

Office Admin -

Lyndon B Johnson

High School Diploma -

James Benson Dudley Highschool

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