Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Dionna Ballard

Dionna Ballard

Memphis,TN

Summary

Skilled Life Coach with 3 years of experience supporting clients in in goal-setting, skill-building and clarity sessions. Versed in communicating effectively and leveraging active listening skills to assess client needs. Personable and direct with focus on guiding clients toward self-reflection and personal development.

Overview

4
4
years of professional experience

Work History

Life Coach

Self Employed Services
Middletown, CT
07.2019 - Current
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Connected clients with available resources to improve plan success.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Documented behaviors, treatments and non-compliance issues.

Customer Success Manager

Bridge City Firm
Remote
02.2021 - 04.2022
  • Facilitated penetration of key accounts via strategic planning initiatives.
  • Created customer support strategies to increase customer retention.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Encouraged departmental employees to present positive, exemplary image to customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Certified Life Transformation And Mindset Coach - Mindset Coaching, Life Transformation Coaching

Transformation Academy
Online
09.2021

Associate - Business

Georgia Southwestern State University
Americus, GA
05.2018

Diploma -

Columbia High School
Decatur, GA
05.2016

Skills

  • Life Goals Assistance
  • Individual Counseling
  • Relationship Issues Management
  • Emotional Support
  • Creative Thinking
  • Positive Reinforcement Strategies
  • Coping Strategies
  • Effective Planning
  • Psychological Testing
  • Interactive Learning
  • Creativity and Flexibility
  • Behavior Management Techniques
  • Client Coping Mechanisms
  • Relaxation Techniques
  • Positive Reinforcement Methods
  • Cognitive Psychology
  • Critical Thinking
  • Lesson Planning
  • Goal Setting
  • Skill building
  • Well-being understanding

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Knowledge without application is an injustice toward yourself.
Dionna Ballard

Timeline

Customer Success Manager

Bridge City Firm
02.2021 - 04.2022

Life Coach

Self Employed Services
07.2019 - Current

Certified Life Transformation And Mindset Coach - Mindset Coaching, Life Transformation Coaching

Transformation Academy

Associate - Business

Georgia Southwestern State University

Diploma -

Columbia High School

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Dionna Ballard