Dionna Carroll
Los Angeles,CA
Summary
Detail-oriented administrative professional with experience in office support, data entry, records management, scheduling, and customer service. Proven ability to manage multiple priorities in fast-paced environments while maintaining accuracy, professionalism, and confidentiality.
Overview
2027
2027
years of professional experience
Work History
Cashier/Student Accounts Associate
Mount Saint Mary's University, Los Angeles (Ultimate Staffing)
Los Angeles, CA
01.2026 - 03.2026
- Provided courteous and accurate assistance to students and families with account inquiries, tuition payments, and billing questions across two campuses via phone, email, and in-person interactions.
- Processed payments and maintained accurate student account records.
- Contacting students who have not satisfied clearance requirements, managing payment plans, and applying or releasing financial holds.
- Reviewed account balances and explained payment plans and financial obligations.
- Resolved account discrepancies and directed students to appropriate departments when needed
- Supported and guided students during registration and payment deadline periods.
Office Assistant
Cornerstone Research (Ultimate Staffing)
Los Angeles
06.2025 - 12.2025
- Handled high volume phone communications, gathering information and directing calls efficiently to appropriate departments.
- Managed multiple requests in a fast-paced environment, maintaining accuracy while under time sensitive conditions.
- Managed office and conference room bookings using internal databases, ensuring accurate scheduling and minimal conflicts.
- Entered and maintained accurate data, ensuring records and documents were organized and up to date.
- Assisted in coordinating office events, meetings, and conference setups, ensuring readiness and proper equipment.
- Provided exceptional internal customer service by addressing employee needs promptly and efficiently.
Resident Services Coordinator
Weingart Center (Ultimate Staffing)
Los Angeles, CA
05.2023 - 11.2023
- Assessed immediate housing needs for individuals taking shelter.
- Received and admitted clients according to designated intake procedures.
- Used appropriate software to create, update and edit client information/profile.
- Collaborated with case managers and support staff to connect clients with housing, treatment and rehabilitation resources.
- Referred clients to appropriate team members, community agencies and organizations in order to meet treatments needs.
- Issued client medications, mail, room keys, identification, etc.
- Prepared and maintained registration records while ensuring confidentiality and compliance with intake procedures.
Administrative Assistant
Streamlined Productions
Los Angeles, CA
09.2020 - 05.2023
- Typed and prepared emails, letters, schedules, and forms for the team, ensuring all documents were organized and kept up to date.
- Organized and updated records, files, invoices, and project paperwork, making sure all documentation was accurate, complete, and properly stored
- Supported staff through scheduling meetings, coordinating travel arrangements, and preparing documents for upcoming projects.
- Entered data into databases, spreadsheets and internal systems with high typing speed and accuracy.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported office operations by managing supplies, communicating with vendors and assisting staff with clerical needs
Bank Teller
Bank of America
Los Angeles, CA
03.2019 - 06.2020
- Processed withdrawals, deposits, wire transfers, money orders and loan payments for customers.
- Educated customers about various account types and introduced them to convenience services such as online banking and bill pay.
- Managed cash inventory, ensuring accurate balancing of the vault, ATM and individual teller drawer daily.
- Listened carefully and assessed customers individual needs to properly refer them to the most effective bank products and services.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Practiced safety and security protocols to identify fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Cashier/Teller
Continental Currency Services
Los Angeles, CA
01 2017 - 10 2017
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate products or services.
- Executed customer transactions regarding cashing checks, money orders, currency exchange and issuing of debit cards
- Educated potential clients on various loan options and examined their eligibility, guiding them towards informed decisions that fit their financial goals.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Associate of Science - Business (In Progress)
California State University, Northridge
NorthridgeSkills
- Business Communication
- Microsoft office (Excel, Word, Outlook, Access)
- Typing (41 WPM)
- Data Entry
- Multi-line Phone Systems
- Schedule and Calendar Management
- Filing and Document Management
- Customer Service
Timeline
Cashier/Student Accounts Associate
Mount Saint Mary's University, Los Angeles (Ultimate Staffing)
01.2026 - 03.2026
Office Assistant
Cornerstone Research (Ultimate Staffing)
06.2025 - 12.2025
Resident Services Coordinator
Weingart Center (Ultimate Staffing)
05.2023 - 11.2023
Administrative Assistant
Streamlined Productions
09.2020 - 05.2023
Bank Teller
Bank of America
03.2019 - 06.2020
Cashier/Teller
Continental Currency Services
01 2017 - 10 2017
Associate of Science - Business (In Progress)
California State University, Northridge