Dionna Ford

• Supervised daily store operations, ensuring sales floor readiness and consistent customer service.
• Coordinated inventory management, product replenishment, and receiving procedures to maintain stock accuracy.
• Trained team members on POS processes, merchandising standards, and company policies.
• Monitored cash handling, register activity, and loss prevention procedures for compliance.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

• Assist the store manager with the operation of the retail store including lead associates through the execution of company business plans/objective to drive sales, be profitable and provide a superior customer and the associate experience.

• Follow all policies and procedures to ensure excellent customer service is provided to maximize the P&L performance of the store.

• Assist with the general maintenance and appearance of the store by ensuring a safe and pleasant environment for both customers and associates; Request for maintenance when required.

• Ensure the store opens and close at the appropriate time and the proper procedures are follow up for cash transactions, and bank deposits.

• Interact with vendors in order ad, seasonal, and basic merchandise and ice cream (where applicable) for the store.

• Merchandise seasonal aisle and non-seasonal, basic, and seasonal end-caps; it’s showing all merchandise is set up according to plan-o-grams receive from the corporate office.

• Execute weekly sales ads and price changes; process recalled, damaged, outdated, and transferred merchandise.

• Receive merchandise deliveries from vendors and Rite Aid distribution centers; verify vendor Invoice information is accurate and enter vendor invoice into an account payable system.

• Prepare the retail store for physical inventory by ensuring merchandise on the sales floor, and the stock room is in order and easy to access.

• Analyze operating records and make recommendations for improvements.

• Incorporate utilization of Staff-works / Workforce Management software to complete the associated work schedule.

• Assist the pharmacy department when there is a high volume of customers.

• Provide leadership and development for associates by communicating career opportunities, provided regularly performance feedback, and demonstrating RAPTAR (Recognition, Appreciation, Praise, Treat Associates Respectfully) behavior.

• Manage the adherence to all regulatory and compliance is legislation and policies.

• Ensure that all products and products with less than 30 days until expression is removed from the sales floor to be processed through the establish return process.

• Comply with the policies and procedures outlined in the Retail Hazardous Waste Program.

• Responsible for customer and revenue growth, maintenance.

• Meet daily and weekly sales & growth standerds.

• Greet and assist customers on sales floor, phone and web orders.

• Complete rental agreement documents as required

• Prospect, new business by daily marketing strategies.

• Collect customer payments on the timely basis.

• Maintain compliance of all policies and procedures

• Assist store manager with training and providing oversight in absence of store manager.

• Assist in managing daily operations.

• Refurbish merchandise to like new for resale.

• Keep showroom and all store area neat, clean, organized, and visually appealing.

• Evaluated suppliers to assist quality, timeliness, and compliance of delivery, maintain tight cost control, and minimize business operational efficiency.

• Rotated merchandise and displays to feature new products and promotions.

• Engage and interacted with customers to create positive shopping experiences, and drive revenue growth.

• Schedule and lead weekly store meetings for all employees to discuss sales, promotions, and new inventory while providing a platform for all to voice concerns and creative ideals.

• Created work schedules, according to sales value and numbers of employees.

• Oversaw receiving and displayed of incoming products, meeting planned promotion and seasonal rotations for sales events.

• Set, enforce and optimized internal policies to maintain efficiency and responsiveness to demands.

• Review performance data to monitor and measure productivity, goal progress and activity levels.

• Set enforce and optimize internal policies to maintain efficiency and responsiveness to demand.

• Rotated merchandise and displays to feature new products and promotions.

• Applied performance data to evaluate and improve operation target current business conditions, and forecast needs.

• Evaluate suppliers to access quality, timeline and compliance to deliveries, maintain tight cost control, and maximize business operation efficiency.

• Delivered positive results by controlling monthly operation budget and limiting financial discrepancies.

• Engaged and interact with customers to great positive shopping experiences, and drive revenue growth.

• Oversaw receiving and display of incoming products, meeting plant promotions, and seasonal rotations for sales events.

• Created work schedule according to sales volume and number of employees.

• Schedule and coordinate weekly store meetings for all employees to discuss sales, promotions, and new inventory, providing a platform for employee to discuss concerns.

• Evaluated success of training programs to recommend improvements to upper management to enhance effectiveness within the training program.

• Reviewed and edited all training materials for accuracy in policy compliances.

• Conducted orientation, session and organized on the job training for new hires.

• Directed training programs and development path for managers and supervisors.

• Trained new hires to perform cross-training experiences with experience workers.

• Alternate training methods to diversify, instructions, strengthen learning opportunities, and enhance program success.