Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
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Dionna Gray

Dionna Gray

Buckeye,AZ

Summary

Dynamic salon professional with extensive experience at Reserve Salon & Spa, excelling in business management and customer service. Proven track record in enhancing client satisfaction and increasing retention by 20% through personalized services and effective staff training. Skilled in financial management and inventory control, fostering a positive and productive work environment.

Experienced with business management, client relations, and team leadership essential for running successful salon. Utilizes effective communication and problem-solving skills to maintain harmonious work environment. Track record of delivering exceptional client experiences and driving operational success.

Knowledgeable customer relations with proven background in managing and operating successful salon business. Notable for implementing innovative customer service practices and maintaining high client retention rate. Demonstrated excellence in team leadership and operational efficiency.

Salon management professional prepared to bring extensive industry knowledge and hands-on experience to role. Known for driving customer satisfaction and fostering collaborative work environment. Reliable in adapting to evolving trends and ensuring consistent results, with strong skills in team leadership and client relations.

Results-driven customer satisfaction with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Salon Owner/Operator

Precision Point Hair Studio
06.2020 - 03.2024
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.

Salon Owner/Operator

Reserve Salon & Spa
05.2015 - 06.2020
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
  • Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
  • Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
  • Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
  • Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.

Salon Manager

BETC Styling Studio
05.2011 - 05.2015
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Maintained general appointment calendar and set shift schedules.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations.

Assistant Manager

Childrens Place Inc.
05.2008 - 05.2011
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.

Education

Cosmetology - Cosmetology

Coiffure School of Cosmetology
Belleville, IL
05-2000

Accounting

Lincoln Sr High School
East Saint Louis, IL
05-1988

Skills

  • Upselling services
  • Employee training
  • Staff management
  • Salon marketing
  • Hair styling techniques
  • Health and safety
  • Appointment scheduling
  • Hygiene standards
  • Skin care
  • Customer service
  • Product promotion
  • Business management
  • Scheduling
  • Decision-making
  • Customer service management
  • Hiring and onboarding
  • Inventory control
  • Financial management
  • Staff training/development

Accomplishments

  • Achieved high standards by completing multiple salon task with accuracy and efficiency.
  • Supervised team of 12 staff members.
  • Collaborated with team of 12 in the development of color and color correcting .

Certification

  • Keratin License - 1day
  • Cutting License - 1day

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Salon Owner/Operator

Precision Point Hair Studio
06.2020 - 03.2024

Salon Owner/Operator

Reserve Salon & Spa
05.2015 - 06.2020

Salon Manager

BETC Styling Studio
05.2011 - 05.2015

Assistant Manager

Childrens Place Inc.
05.2008 - 05.2011

Cosmetology - Cosmetology

Coiffure School of Cosmetology

Accounting

Lincoln Sr High School