Dionna Hardiman

• Cross-collaborated with the finance and operations team to manage and resolve all unaudited over-billing issues and invoices, eliminating errors and minimizing losses.
• Worked with our external stakeholders to manage the escalated external inquiries regarding invoice payment, payment processes, PO funding and risk.
• Owned the expense and performance bonus PO request, submissions for the EMEA, US and Canada contingent workforce according to company policy.
• Reconciled payroll invoices and approved pre-invoicing inputs and submission of changes necessary to meet approval requirements by staffing agencies.
• Partnered with 12 high-end staffing agencies to review and ensure billing accuracy for 1.62 million in global currency (USD, AUD, GBP, INR) using databases, guaranteeing hours and rates matched, and over-billing discrepancies were reconciled.
• Identified areas of improvement and recommended process improvement solutions to bridge gaps and enhance financial reporting processes to mitigate over expenditures and decrease financial errors.
• Collaborated resource management department to support Blanket PO need and tracked actual spending forecasts.
• Reduced cost of goods spend by identifying $6 million + encumbered on open PO’s that could be closed as well as other opportunities for cost reductions.
• Eliminated auditing and monitoring needs and errors by implementing optimized processes to streamline new, former, and returning contractors’ agreement renewal.
• Spearheaded the development and implementation of an optimized payment report system to track invoice payments and improve reconciliation processes and visibility.
• Filled out financial monthly and quarterly operational reports to support senior executives’ informed decision- making by turning raw data into actionable insights.
• Regularly reviewed open division POs for opportunities to reduce cost of goods spend.

• Deployed three-way match method to process, reconcile and ensure completeness of 70+ organization bills/invoices in multiple locations, including New York and grand rapids, mitigating losses related to erroneous billing and payment.
  • Managed vendor escalations of missed payments and credit holds
  • Nurtured client relations by maintaining consistent email communications with shipping bill approvers from multiple companies to facilitate seamless billing and payment for invoices larger than $2K.
  • Recognized revenue and assisted with end of month close.
  • Contributed to the business’s success by executing departmental tasks accurately and within deadlines.
  • Generated new vendor records in collaboration with the purchasing and shipping teams, producing w-9s requisition, and procuring subsidiary terms and conditions to spearhead seamless business-vendor transactions.
  • Managed vendor bank information/documentation to ensure accuracy while addressing 50+ vendor inquiries daily regarding past due invoices, credits, and scrap replacements, boosting client satisfaction.
  • Streamline shipping processes by verifying 100% receipt approvals while adhering to company policies and procedures, increasing departmental productivity while enhancing compliance.
  • Interfaced with the purchasing and receiving departments to reconcile and address quantity and price variances, enabling the reversal of previously unprocessed bills into NetSuite.
  • Managed the company files and documentation to ensure security and relevance while adhering to company policies and acceptable accounting practices, enhancing the company’s compliance with regulatory requirements.

• Facilitated excellent and superior customer service/operational assistance to enable merchants to trade seamlessly on the amazon platform, increasing client retention by 32%+.
• Implemented process improvements to resolve chronic system issues while adhering to service level agreements for phone and email cases, minimizing downtimes while improving productivity by 23%+.
• Deployed effective communication to gather pertinent data and documents from reluctant vendors, enabling seamless sales and purchasing processes.
• Deescalated issues by leveraging logical reasoning/research to address customer service, merchant investigations, and payment concerns while liaising between different departments and sellers.
• Planned and executed operational tasks efficiently and effectively, including processing 160 calls daily, generating tickets to facilitate case reviews, maintaining caller documentation and correspondences, and routing inbound calls to appropriate personnel/departments.

• Met and exceeded departmental goals and objectives by recovering $1MM+ from clients in the first 90 days and $1.1MM+ in February.
•Managed Escalated client and vendor interactions related payments, credits, rolling and standard audits.
• Ascertained and reviewed suspected revenue loss while leveraging on-base software to author client’s invoices and financial statements, resulting in a seamless economic evaluation of the company.
• Generated and submitted financial/transactional reports to clients and the management while facilitating supporting documentation to influence client decisions and nurture confidence in recovering their money, increasing client retention and satisfaction.
• Contributed to the department’s success by enabling colleagues in collaboration with the investigative team to navigate the SAP accounting system, addressed complex accounts payable errors within deadlines.
• Managed multiple financial processes, including account reconciliation procedures resulting in a clean audit trail and score.

• Facilitated a seamless procurement process by monitoring discrepancies with lost receipts, duplicates, and invoice agreements while analyzing vendors, financial statements, and records.
•Managed inquires for FOIA’s, Payments, MSA’s, status of RFQ, and RFP’S.
• Reviewed and reconciled p-card bank statements while ensuring proper invoicing during purchases, mitigating erroneous payments for services/goods procured.
• Updated processing purchasing documents to reverse erroneous pricing via the EMS website, facilitating accurate invoice payments to clients.
• Executed multiple accounting tasks efficiently and within deadlines, including posting accounts payable ledger to the general ledger for reconciliation while closing unused encumbered purchase and direct funds, enabling the seamless tracking and auditing of funds.
• Aligned invoices with the correct pricing and amount by manually adding invoices by line item to ensure 100% completeness.
• Maintained correspondence with vendors whose invoices did not match to promptly address and resolve payment issues, including the issuance of new invoices resulting in better client relations.

•Managed administrative operations related to client account management, including processing payments credit limits, and frequently analyzing product cost and customer potential price increase, improving company’s competitive edge.
•Owned the per diem, commission and performance bonuses process for the business.
• Researched and reviewed industry-best sales and marketing trends/practices to increase the market visibility of multiple products through successful marketing campaigns to the targeted audience, increasing sales by 42%+.
• Executed departmental tasks efficiently and within deadlines, including financial managing budgets, supervising accounts payable/receivable, financial reporting, and account reconciliation processes while adhering to the employer’s policies and procedures.
• Responsible for recognizing revenue.
• Managed the chart of accounts for multiple marketing campaign and four offices.
• Owned and managed the expense approval process and final payout of expenses.
• Led end of month, quarter-end and fiscal accounting close.
• Spearheaded employee development initiatives to cultivate consistent professional and staff career growth, including conducting 1-3 training sessions weekly while participating in the hiring and recruitment processes, and meeting operational, departmental, and organizational goals.
• Supervised 12 administrative staff to ensure daily task execution aligned with the company’s organizational goals, enhancing productivity and performance by 43%+.
• Maintained staff morale and productivity by executing HR duties, including the computation of payroll, benefits, and deductibles through QuickBooks.
• Streamlined the operations of 3 executives from different locations by effectively managing their schedules and reducing interruptions during task execution.