Microsoft, Excel, Suncoast, Citrix, PandaDoc
Hi, I’m
Dionna Headen
Medical Records/Office Coordinator
Maple Heights,OH
My life is my message.
Mohandas Gandhi
Summary
Resourceful and detail oriented Coordinator with strong organizational skills, offering over 15 years of hands-on experience handling various administrative duties and tasks in office setting with a high degree of accuracy. Utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations.
Overview
19
years of professional experience
1
Language
Work History
Hospice of the Western ReserveCleveland, Ohio
Medical Record Coordinator
09.2008 - Current
Job overview
- Obtained information by contacting appropriate personnel or patients.
- Wrote reports, emails, memoranda, letters and releases.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Processed pre-admissions, new case information and referrals in Suncoast database.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
Marymount HospitalGarfield Heights, OH
Patient Access Representative
06.2005 - 09.2008
Job overview
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Providing excellent customer service by promptly answering patient inquiries.
Education
Maple Heights High SchoolMaple Heights, OH
High School Diploma
08.1995 - 06.1999
Skills
- Scheduling and calendar management
- Document Management
- Meeting Coordination
- Attention to Detail
- Organizational skills
- Administrative Support
- Data Management
- Medical terminology understanding
- Medical Records Management
Software
Timeline
Medical Record Coordinator
Hospice of the Western Reserve
09.2008 - Current
Patient Access Representative
Marymount Hospital
06.2005 - 09.2008
Maple Heights High School
High School Diploma
08.1995 - 06.1999
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