Dionna Hicks
Fort Stewart,GA
Summary
Diligent Fast Food Worker experienced in taking food orders, operating cash registers, providing excellent customer service and safely handling food while checking for proper temperatures. Energetic and dedicated to achieving team tasks. Offering 2 years of experience in related roles, with superior performance in leadership duties. Lively and eager Telemarketer with a passion for sales and prospecting. Regularly exceeds sales quotes by establishing a bond between the company and the customer. Great negotiation and customer service skills. Highly professional Telemarketer with great creative and interpersonal abilities. Powerful telephone skills and effective performance in high-volume environment. Friendly, persistent and skilled in overcoming objections to close sales. Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns. Dedicated and friendly individual experienced in safely navigating busy city streets. Adept at following route and delivery instructions. Highly organized with proven track record of providing excellent customer service.
Overview
7
7
years of professional experience
Work History
Dasher
DoorDash
07.2024 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Enhanced communication with customers through proactive updates on order status.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Resolved customer issues promptly and courteously, resulting in positive feedback.
Telemarketer
Service associate of America
09.2020 - 03.2024
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems
- Provided timely, courteous and knowledgeable responses to information requests
- Maintained and recorded customer information in database
- Broke down objections using friendly, persuasive strategies
- Handled inbound telephone calls from interested customers
- Proficient at computer dialing and computer software
- Resolved customer complaints by escalating calls to the proper department
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services
- Worked well with automatic computer dialing and proprietary software to manage daily call loads
- Resolved customer complaints by escalating calls to proper department
- Set up new accounts and listed personal, demographic and payment information in system
- Educated customers about product or service offerings meeting individual needs.
Fast Food Employee
Little Caesars
07.2017 - 08.2019
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Trained new team members in cash register operation, stock procedures and customer service
- Processed customer payments quickly and returned exact change and receipts
- Learned roles of other departments to provide coverage and keep store operational
- Drove sales and add-on purchases by promoting specific item options to customers
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
- Completed opening, closing and shift change tasks to promote store efficiency
- Answered customer questions regarding food preparation, responding to concerns regarding potential allergens
- Suggested additional menu items, beverages and desserts to increase sales
- Completed side work tasks, including restocking condiments and cleaning refrigerators
- Recorded customer orders and communicated clearly to confirm each order
- Frequently washed and sanitized hands, food areas and food preparation tools, adhering to safe food handling practices
- Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements
- Worked with food service team members to handle every customer need and build brand loyalty
- Kept customer and food preparation areas clean and well-organized for maximum efficiency
- Accepted payments and made change to process transactions
- Washed and sanitized dishes after every use to protect customers
- Reviewed contents on food trays to check receiving complete order
- Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs
- Organized food items on serving trays and in carry-out packages to deliver complete orders to customers
- Took customers' orders by recording requested menu items, substitutions and add-ons
- Verified orders and bagged items for easy transport
- Quickly unloaded product shipments and stocked freezers, reporting shipping issues to Little Caesars for immediate remediation
- Followed all company safety standards, including food quality and sanitation procedures
- Assisted management with monthly inventory control and weekly stock ordering
- Safely prepared, assembled and presented food to satisfy customers and fill orders
- Quickly and efficiently processed payments and made accurate change
- Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps
- Promptly reported complaints to Little Caesars for quick, efficient resolution
- Communicated clearly and positively with co-workers and management
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards
- Accurately measured ingredients required for specific food items to reduce waste
- Cleaned food preparation areas, cooking surfaces and utensils
- Prepared items according to written or verbal orders, working on several different orders simultaneously
- Mastered point-of-service (POS) computer system for automated order taking
- Took necessary steps to meet customer needs and effectively resolve food or service issues promptly
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Answered phone calls to assist customers with questions and orders.
Education
High School Diploma -
Hopewell High School
Hopewell, VACertificate - OBGYN Medical Assistant
Tyler Junior College
Texas02.2023
Skills
- Culinary knowledge
- Dish preparation
- Reliable team worker
- Delivers exceptional customer service
- Comfortable standing for long time periods
- Excellent multi-tasker
- Reliable and punctual
- Math and language skills
- Engaging personality
- Neat, clean and professional appearance
- Proven leader
- Cooking procedures
- Warm calling
- Consumer behavior
- Performance-driven
- Script use
- Persistent
- Reporting
- Entrepreneurship
- Call center experience
- Quick Decision Making
- Patience and Tolerance
- Reliability and punctuality
- Safety awareness
Timeline
Dasher
DoorDash
07.2024 - Current
Telemarketer
Service associate of America
09.2020 - 03.2024
Fast Food Employee
Little Caesars
07.2017 - 08.2019
High School Diploma -
Hopewell High School
Certificate - OBGYN Medical Assistant
Tyler Junior College