Microsoft 365
Dionna Howard
Opelika,AL
Summary
Dynamic Body Shop Parts Coordinator at SONS CHEVROLET AND CADILLAC, Successfully streamlined parts ordering processes, enhancing efficiency and accuracy. Adept at building vendor relationships and resolving issues, Committed to delivering exceptional results in fast-paced environments. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Body Shop Parts Coordinator
SONS CHEVROLET AND CADILLAC
Columbus, Georgia
05.2025 - Current
- Generated invoices upon shipment completion to ensure accurate financial records.
- Maintained precise records of all received and distributed parts for accountability.
- Compiled detailed databases of part numbers, descriptions, and suppliers for quick reference.
- Created purchase orders for customer requests to streamline procurement processes.
- Inspected returned parts for defects or damage, adhering to quality assurance standards.
- Developed strong relationships with key suppliers to negotiate competitive pricing.
- Compiled information related to part numbers, descriptions, suppliers into an electronic database.
- Tracked backorders and expedited deliveries as needed in order to maintain customer satisfaction.
- Maintained accurate records of all parts received and distributed.
- Monitored inventory levels of parts and materials, ensuring they were sufficient to meet customer demand.
- Provided technical assistance to customers when necessary in the selection of appropriate parts for their needs.
- Responded to customer requests for special orders or unusual items by researching available options.
- Verified incoming shipments against purchase orders to ensure accuracy of delivery.
- Researched new vendors in order to secure best prices for high-demand items.
- Provided assistance to dealer service technicians, outside mechanics and wholesale parts shops.
Commercial Parts Professional
Advanced Auto Parts
Opelika, AL
07.2021 - 05.2023
- Prepared quotes for potential clients based on their part requirements.
- Ensured orders were placed in a timely manner to meet customer needs.
- Assisted in the development of training materials related to commercial parts operations.
- Performed quality assurance checks on all incoming parts shipments.
- Developed relationships with vendors to ensure competitive pricing for parts purchases.
- Resolved customer complaints regarding part selection or order accuracy.
- Monitored competitor activities including product launches, promotions, and pricing strategies.
- Coordinated delivery schedules for parts orders with logistics department.
- Conducted research on product specifications, pricing, and availability.
- Maintained and updated a database of parts inventory.
- Developed processes for tracking warranty claims and returns from customers.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Conducted regular inventory audits to maintain accuracy and accountability.
- Coordinated parts logistics, ensuring timely delivery to customers and service departments.
- Received, examined and reshelved returned parts.
- Established pricing strategies to remain competitive while ensuring profitability.
- Managed customer inquiries and complaints regarding parts availability and pricing.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Coordinated with service department to ensure availability of necessary parts for repairs.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Kept parts neatly stacked and ready for purchase to boost sales.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Cross-sold additional products and services to purchasing customers.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Networked to build client base and promote products to new and existing clients.
FIRE PROOFING
FLAMETECH
Birmingham, AL
08.2019 - 06.2022
- Followed all applicable codes when installing fireproofing material.
- Applied fireproofing material to structural steel components according to customer specifications.
- Installed various types of thermal, sound, fireproofing, and acoustic insulation products.
- Adhered strictly to building codes when installing fireproofing material in structures.
- Applied fireproofing materials to structural steel members in accordance with plans and specifications.
- Ensured compliance with safety regulations by verifying proper installation of bracing systems and fireproofing materials.
- Inspected fireproofing systems for proper application, thickness, adhesion, and coverage area.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated a variety of machinery and tools safely and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
Production Line Worker
Arkal Automotive
Auburn, AL
03.2018 - 06.2021
- Cleaned work areas regularly to ensure a safe working environment.
- Assisted with troubleshooting issues that arose during the production process.
- Used hand tools, power tools and other equipment to assemble components.
- Prepared raw materials for production line operations.
- Tracked inventory levels and restocked materials as needed.
- Maintained accurate records of production output and inventory levels.
- Operated machinery according to safety regulations.
- Stored, labeled and organized all necessary tools and supplies needed for production line operations.
- Collaborated with team members to meet daily production goals.
- Ensured all products were packaged correctly before shipping out.
- Identified defective products during quality assurance inspections.
- Maintained production machines and equipment.
- Monitored production output and adjusted accordingly.
- Assembled components to produce finished products.
- Communicated effectively with supervisors regarding any changes or updates related to the production process.
- Performed quality control checks on assembled items.
- Loaded and unloaded materials from conveyor belts as required.
- Reported any malfunctions or breakdowns in the production process to supervisors immediately.
- Adhered to strict safety guidelines while operating machinery.
- Inspected parts for defects or discrepancies.
- Assembled components into finished product and performed quality inspection to clear for shipment.
- Boxed, labeled, and moved items to keep production lines moving swiftly.
- Maintained work area safety and appearance, focusing on safety, organization, and cleanliness.
- Loaded raw materials into production machinery, ensuring a steady supply for production.
- Rotated through various stations on the production line to maintain skill versatility.
- Used daily system logs to document production information, discussing issues with management.
- Produced quality products by palletizing, packaging and assembling finished items.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
Education
High School Diploma -
SMITHS STATION HIGH SCHOOL
Smiths Station, AL 08.2014 - 05.2015
No Degree - Electrical Engeneering
Ashworth College
Norcross, GASkills
- Customer service
- Parts ordering
- Problem solving
- Time management
- Attention to detail
- Returns management
- Parts documentation
- Ordering parts
- Invoice processing
- Returns processing
- Coordinating paperwork
- Basic mathematics
- Clear communication
- Labor relations
- Multitasking
- Time management
- Vendor relationships
- Professionalism
OFFICE ADMIN AND FAMILIAR PROGRAMS
- MICROSOFT 365
- OEC D2D LINK
- DEALERTRACK
- GLOBAL CONNECT
- CCCONE
- OUTLOOK
Accomplishments
- Used Microsoft Excel to develop return tracking spreadsheets.
- Supervised team of 5 staff members to effectively get parts delivered in timely manner
- Promoted to Body Shop Parts after only a week for exceptional performance.
Certification
- phishing awareness, sons automotive group - April 12, 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeInternshipWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingWork from home optionSoftware
CCC One
Global Connect
OEC D2D Link
Dealertrack
Languages
English
Native language
Timeline
Body Shop Parts Coordinator
SONS CHEVROLET AND CADILLAC
05.2025 - Current
Commercial Parts Professional
Advanced Auto Parts
07.2021 - 05.2023
FIRE PROOFING
FLAMETECH
08.2019 - 06.2022
Production Line Worker
Arkal Automotive
03.2018 - 06.2021
High School Diploma -
SMITHS STATION HIGH SCHOOL
08.2014 - 05.2015
No Degree - Electrical Engeneering
Ashworth College
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