DIONNA MCDANIEL
Administrative Assistant
Mojave,CA
Summary
Resourceful and experienced Administrative Assistant offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Human Resources Technician
Aging & Disability Services Division
10.2022 - 06.2023
- Migrated legacy HRIS system to new technology to minimize human resources impacts.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable human resources policies and state regulations.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Onboarded new employees with new hire documentation and processed I-9 verifications of employment
- Administered employee benefits programs materials and assisted with open enrollment.
- Scheduled and confirmed appointments and meetings for senior management team.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Administrative Assistant IV
Division Of Welfare And Supportive Services
02.2021 - 10.2022
- Responsible for providing and issuing allowable supportive services to welfare clients on behalf of the New Employees of Nevada Supportive Services Program (NEON Program); followed established program policies and guidelines while conducting engagements with customers
- Maintained confidential records and ensured cases worked were in compliance with program policies; updated databases to track and record customer data
- Performed case management duties and provided services in accordance with established operating procedures and program policies.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Operated standard office equipment, faxed, scanned, reviewed and uploaded documents submitted by participants for verification purposes
- Drafted correspondence and other documents for public welfare agency to notify clients of case related information
Staff Assistant I
Department Of Mental Health Services (DMH)
11.2018 - 02.2021
- Supervised Clerical Support Staff and assigned various front office tasks; provided training and support to clerical and financial staff; worked closely with management to provide effective assistance for specific aspects of program operations.
- Prepared, proofread, and ensured that annual performance evaluations were completed and submitted in a timely manner by supervisory staff
- Timekeeper/Payroll liaison for outpatient services program, processed timesheet adjustments and submitted to payroll on behalf of staff /management
- Generated weekly financial reports and provided updates to management and supervisors to ensure any errors were corrected in a timely manner for billing purposes
- Received, scheduled, and assigned incoming referrals from the community and various agencies who sought services offered by the program; ensured that all new referrals were processed in a timely manner
- Submitted building service requests to facilities section on behalf of the program, ensured that service requests were completed and submitted for billing
- Coordinated and assisted with the planning of team building events and charitable giving activities for staff
Secretary III
Department Of Children & Family Services- Regional Office
08.2017 - 11.2018
- Performed responsible and confidential secretarial duties to an Assistant Regional Administrator in a regional office for child protective services agency; Answered administration phone lines, recorded messages, screened phone calls; assisted staff members with special office tasks on daily basis
- Distributed, updated and maintained weekly/monthly report assignments, ensured timely submissions to executive management
- Reviewed/Approved Timesheets on behalf of Regional Administrator; ensured timesheets were accurate and approved timely by supervisory staff
- Scheduled meetings and coordinated monthly duty schedules for supervisors; managed calendar appointments
- Travel Coordinator for staff on case related travel to various states to visit clients; submitted expense reports
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Input data into spreadsheets and databases.
Secretary II/Administrative Secretary
Department Of Public Social Services
02.2015 - 08.2017
- Provided administrative, personal secretarial support to the administrative section and all levels of staff in the office
- Generated and updated new hire and exit employees tracking report logs
- Retrieved, distributed, proofread and uploaded monthly performance evaluations on the human resources database
- Set calendar appointments and meetings, scheduled interview candidates, coordinated conference room meetings
- Operated desktop computer and standard office equipment (copy machine, facsimile, scanner, laminator machine)
- Maintained up-to-date confidential files and personnel records on behalf of administration, filed office personnel records
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Provided clerical support to company employees by copying, faxing, and filing documents; Ensured a high level of confidentiality, integrity, and respect towards all staff members
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
- Routed business correspondence, documents, and messages to correct departments and staff members
Senior Clerk/Timekeeper
Department Of Public Social Services
10.2013 - 02.2015
- Assisted with timekeeping duties for the Dept of Public Social Services - Welfare Fraud Department; timekeeping duties included medical leave of absence staff, out-station supervisors and investigators, clerical staff, and management
- Worked with administration management to complete complex timekeeping projects within specific timelines. Corresponded with administrators and supervisors regarding timekeeping matters for active and medical leave staff
- Reviewed timesheets submitted by employees, as well as, the daily attendance reports submitted by supervisors to ensure accuracy and completeness, processed monthly timekeeping adjustments and corrections Processed timesheet adjustments and payroll corrections for payroll processing Maintained confidential information and timekeeping/payroll records submitted by employees Generated monthly timekeeping reports; submitted reports to Human Resources Payroll Department for final review
- Managed travel and other expense reports, verifying details and filing documentation
- Maintained filing system and organized timekeeping documents for easy retrieval of information
Education
High School Diploma -
Metropolitan Skills Center
Los Angeles, CA06.1993
Computer Training – Microsoft Excel Levels 1 - 2 - Computer Training
El Camino Community Education
Torrance, CA10.2017
Certificate - Microsoft Office Programs/Administrative Assistant
Washington County Skill Center
Abingdon, VA04.2006
Skills
- Computer Skills: Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint), Internet Explorer
- Data Entry and 10-Key
- Update Records
- Manage Calendars
- Memoranda Preparation
- Document Typing and Formatting
- Administrative Support
- Microsoft Office
- Office Supplies and Inventory
- Travel Coordination
- File Management
- Serve Customer Needs
- Confidential Services
- Staff Meetings
Timeline
Human Resources Technician
Aging & Disability Services Division
10.2022 - 06.2023
Administrative Assistant IV
Division Of Welfare And Supportive Services
02.2021 - 10.2022
Staff Assistant I
Department Of Mental Health Services (DMH)
11.2018 - 02.2021
Secretary III
Department Of Children & Family Services- Regional Office
08.2017 - 11.2018
Secretary II/Administrative Secretary
Department Of Public Social Services
02.2015 - 08.2017
Senior Clerk/Timekeeper
Department Of Public Social Services
10.2013 - 02.2015
High School Diploma -
Metropolitan Skills Center
Computer Training – Microsoft Excel Levels 1 - 2 - Computer Training
El Camino Community Education
Certificate - Microsoft Office Programs/Administrative Assistant
Washington County Skill Center
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