Summary
Overview
Work History
Education
Skills
Key Improvements
Timeline
Generic

Dionna Sgrignoli

Schererville

Summary

Highly motivated and resourceful professional with a proven track record of providing exceptional support and fostering positive relationships with team members and clients. Adept at coordinating schedules, managing office communications, and driving operational efficiency through effective problem-solving.

Overview

31
31
years of professional experience

Work History

Assistant Store Manager

Forever 21
06.2024 - Current
  • Spearheaded day-to-day store operations, encompassing customer service, inventory management, and staff scheduling.
  • Identified and implemented innovative solutions to streamline operational inefficiencies, resulting in improved productivity.
  • Orchestrated weekly meetings with department heads to review progress on key objectives and strategize for success.
  • Provided dynamic leadership support during peak business hours, effectively motivating staff to consistently exceed targets.
  • Actively participated in recruiting efforts, conducting interviews to identify top talent for open positions.
  • Developed and delivered comprehensive training programs for new employees on company policies and procedures.

Sales Lead

Rally House
02.2024 - 06.2024
  • Cultivated a loyal and engaged clientele base through exceptional listening skills and in-depth product knowledge.
  • Demonstrated a keen understanding of tour coordination, creating memorable and enhanced customer experiences.

Assistant Store Manager

Claire's Stores
07.2022 - 02.2024
  • Meticulously maintained accurate records of all transactions, stock levels, and employee performance metrics.
  • Expertly oversaw daily cash handling procedures, promptly reconciling any discrepancies to ensure accuracy.
  • Proactively assisted in recruiting efforts, skillfully interviewing candidates to identify promising talent for open positions.
  • Collaborated seamlessly with other departments to coordinate successful promotions, events, and special projects.
  • Prepared comprehensive reports summarizing sales activity, customer feedback, and other relevant data to inform strategic decision-making.
  • Championed a safe and secure working environment by consistently enforcing safety regulations and protocols.

Tour Coordinator

Redfin
03.2021 - 05.2022
  • Developed and delivered engaging training sessions for new employees on effective sales techniques and customer engagement strategies.
  • Implemented innovative strategies to significantly increase brand awareness and market reach among target audiences.
  • Conducted in-depth analysis of customer feedback to identify key areas for improvement in products and services, driving customer satisfaction.
  • Managed all aspects of daily tour operations, meticulously coordinating scheduling activities and effectively managing tour staff.
  • Compiled comprehensive reports on customer demographics, preferences, trends, and feedback, providing valuable insights for the management team.

Front Desk Clerk

Calumet City Park District
01.2012 - 01.2020
  • Delivered exceptional customer service to park district patrons, creating a welcoming and positive environment.
  • Efficiently managed check-in procedures, ensuring a seamless experience for visitors, and accurately processed payments.
  • Handled all incoming and outgoing correspondence with professionalism and efficiency, ensuring effective communication.

Receptionist/Coordinator Assistant

Helping Hands Health Care
12.2013 - 01.2015
  • Provided comprehensive administrative support, ensuring smooth and efficient office operations.
  • Managed phone calls and greeted visitors with warmth and professionalism, creating a welcoming and professional environment.

Phone Operator/Patient Registration Clerk

Aunt Martha's Youth Services Center Inc.
12.2005 - 12.2009
  • Efficiently directed incoming calls to the appropriate personnel and departments, ensuring prompt and accurate routing.

Customer Service Representative

Sears Roebuck And Company
01.1999 - 12.2005
  • Provided accurate and detailed information to customers regarding charge accounts and loyalty programs, enhancing customer satisfaction.
  • Assisted customers in the seamless opening and activation of new accounts, driving customer engagement and loyalty.

Assistant Manager

The Lark
12.1996 - 12.1999
  • Diligently verified inventory counts within monthly tolerance levels, ensuring accurate stock management.
  • Compiled financial data in compliance with budget requirements, supporting effective financial planning.

Store Assistant

Deb Women's Clothing
01.1995 - 12.1996
  • Proactively supported loss prevention goals by meticulously maintaining accurate cash drawers and vigilantly monitoring shopper behavior.
  • Skillfully answered telephone calls, effectively fielding inquiries from clients, vendors, and other callers to ensure excellent communication.

Education

High School Diploma -

Thornwood High School
South Holland, IL
05.1991

Skills

  • Customer Service Excellence
  • Scheduling & Calendar Management
  • Administrative Support
  • Event Coordination
  • Inventory Management & Control
  • Cash Handling Procedures
  • Loss Prevention Strategies
  • Communication (Written & Verbal)

Key Improvements

  • Enhanced Summary: The summary was rewritten to be more engaging and highlight key strengths.
  • Stronger Action Verbs: More powerful action verbs were used throughout to describe accomplishments.
  • Quantifiable Results (Implied): While specific numbers aren't always available, the language implies positive results (e.g., "improved productivity," "enhanced customer experiences").
  • Refined Skills Section: Skills were rephrased to be more descriptive.
  • Consistent Formatting: Ensured consistent formatting for job titles, dates, and descriptions.

Timeline

Assistant Store Manager

Forever 21
06.2024 - Current

Sales Lead

Rally House
02.2024 - 06.2024

Assistant Store Manager

Claire's Stores
07.2022 - 02.2024

Tour Coordinator

Redfin
03.2021 - 05.2022

Receptionist/Coordinator Assistant

Helping Hands Health Care
12.2013 - 01.2015

Front Desk Clerk

Calumet City Park District
01.2012 - 01.2020

Phone Operator/Patient Registration Clerk

Aunt Martha's Youth Services Center Inc.
12.2005 - 12.2009

Customer Service Representative

Sears Roebuck And Company
01.1999 - 12.2005

Assistant Manager

The Lark
12.1996 - 12.1999

Store Assistant

Deb Women's Clothing
01.1995 - 12.1996

High School Diploma -

Thornwood High School

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