Dionna Shine
Augusta,Georgia
Summary
I am Dedicated Customer Service professional with knowledge of numerous sales and customer care positions and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.I like to create simple and stress free solutions for the customers to feel satisfied with the matter that they are seeking assistance for, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Transworld Systems Inc.
08.2022 - Current
- Maintained and managed customer files and databases as a At home Back Office Specialist.
- Provided primary customer support to internal and external customers.
- Resolved concerns via email in regards to customers student loans and refunds.
- Handled varies topics in regards to customers payments,loan forgiveness inquires, and payment options as well as arrangements.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Gathered and reviewed account information to generate management reports and support team decision-making.
Customer Service Representative
Convergent Outsourcing
04.2019 - 08.2022
- As a Customer Service Representative at Convergent, I was a team member on numerous projects.
- Responded to customer requests for products, services, and company information while working in the Military Department.
- Answered constant flow of customer calls with minimal wait times.
- Suspended and reinstated accounts per customer request.
- Processed Debit as well as credit transactions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times while under the National sales support team.
- Handled all Technical issues and troubleshooting needs on customers devices under the Sprint Project.
- Sold and advertised Products such as cellular devices, smart watches, and other electronic devices to customers.
Education
High School Diploma -
Academy Of Richmond County High School
Augusta, GA05.2018
Skills
- Customer service excellence
- Sales Support
- Payment Processing
- Product Knowledge
- Account updating
- Complaint resolution
- Follow-up skills
- Retail store support
- Critical Thinking
- Technical Support
- Product and service solutions
- Computer skills
Timeline
Customer Support Specialist
Transworld Systems Inc.
08.2022 - Current
Customer Service Representative
Convergent Outsourcing
04.2019 - 08.2022
High School Diploma -
Academy Of Richmond County High School
Similar Profiles
PURAN CHANDPURAN CHAND
Lead Business Analyst at Transworld Systems Inc.Lead Business Analyst at Transworld Systems Inc.
Savannah RichardsonSavannah Richardson
Associate Client Support Consultant at Transworld Systems Inc.Associate Client Support Consultant at Transworld Systems Inc.
Jason RomineJason Romine
Division Manager at Transworld Systems Inc.Division Manager at Transworld Systems Inc.