Dionna Spencer-Defreitas
Summary
Service-oriented [Job Title] with [Number] years of experience braiding and styling natural hair. Successful at upselling and delighting customers. Exceptionally skilled in [Type] technique and style. Stylish braider with [Number] years in creating attractive hair designs for salon guests. High percentage of repeat business due to satisfied customers. Consistently listens to customers' wishes and finds ways to achieve desired effects. Amiable Cosmetologist with [Number] years of experience. Willing to work long hours to guarantee satisfied customers and bring personalized care to [Type] event. Adept at fast work and passionate about modern beauty techniques and trends.
Overview
19
19
years of professional experience
Work History
Hair Braider
Self-employed
Brooklyn, NY
08.2006 - Current
- Created updos for formal occasions and photography sessions.
- Upsold products or services to [Number] clients per week, resulting in [Number]% increase in profits.
- Trained coworkers in [Technique] to improve satisfaction of clients at salon.
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Created beautiful braiding styles to accentuate client faces.
- Recommended products to extend life of braids.
- Supported and kept in touch with clients to accomplish [Number]% clientele returning [Timeframe].
- Completed in-home services for elderly clients unable to travel to salon.
Sales Associate
Cookies Kids Department Store
Brooklyn, NY
08.2019 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Crew Team Member
Shake Shack
New York, NY
01.2015 - 05.2015
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Used proper techniques to prepare food and ingredients.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
Cashier
Popeye's
Brooklyn, NY
01.2011 - 04.2011
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Maintained cash drawer of $[Amount] or more per shift.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Cashier
Popeye's
Brooklyn, NY
09.2008 - 10.2010
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained cash drawer of $[Amount] or more per shift.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Teacher's Aide
Miller Road Early Childhood & Development
Lithonia, GA
03.2006 - 06.2006
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers with supervision and care of group of [Number] children.
- Promoted physical, mental and social development using classroom games and activities.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Supported classroom activities, tutoring, and reviewing work.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
- Completed daily reports, meal count sheets and attendance logs.
- Took daily attendance, notifying classroom teacher immediately of student absences.
- Participated in professional development opportunities and attended in-services and seminars.
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Supported instructor with test administration, curriculum development and assignment grading.
- Assisted and mentored students in groups of up to [Number] by reviewing lesson teachings and [Action].
Education
Miller Grove High School
Lithonia, GASkills
- Creativity and Originality
- Payment Processing
- Shampooing and Conditioning
- Eyebrow Shaping
- Tool, Equipment and Surface Sanitizing
- Hair Cutting and Trimming
- Styling Suggestions
- Clipper and Trimmer Operation
- Hair Straightening and Curling
- Appointment Scheduling
- Dye and Tint Application
- Scalp Massage
Timeline
Sales Associate
Cookies Kids Department Store
08.2019 - 10.2019
Crew Team Member
Shake Shack
01.2015 - 05.2015
Cashier
Popeye's
01.2011 - 04.2011
Cashier
Popeye's
09.2008 - 10.2010
Hair Braider
Self-employed
08.2006 - Current
Teacher's Aide
Miller Road Early Childhood & Development
03.2006 - 06.2006
Miller Grove High School
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