Dionna S. Way
Executive Administrative Assistant
Newark,NJ
Summary
Dedicated and results-driven with extensive experience in leadership, administrative operations, and human resources management. Adept at overseeing operations, ensuring compliance with standards, and optimizing team performance. Skilled in managing personnel files, conducting training, and implementing HR policies to enhance team cohesion and operational efficiency. Proven ability to lead diverse teams, streamline administrative workflows, and maintain a strong focus on detail and organization. Managed equipment and assets valued at $1.5 million while managing risk, safety, and compliance. Active Secret Security Clearance.Proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Personnel Manager/Operations Supervisor
NJARNG
04.2023 - 12.2024
- Acted as as a key liaison between Armed forces and Syrian Army personnel
- Organized weekly meetings, prepare agendas, create presentations and reports, ensuring seamless communication
- Handled confidential and sensitive information with discretion, maintaining trust and credibility
- Inventory and supply chain management
- Supervise and mentored a team of nine personnel enforcing policy, safety procedures, and personnel actions
- Optimized workforce planning efforts by 70% through data-driven forecasting and strategic resource allocation.
- Mediated conflict resolution sessions between employees as needed, fostering a harmonious work environment built on mutual respect.
- Streamlined performance evaluation processes with standardized metrics, ensuring consistent feedback and growth opportunities for employees.
- Implemented professional development programs to support continuous learning and skill advancement among staff members.
- Organized company-wide events and gatherings that strengthened employee morale and fostered a sense of community within the organization.
Administrative Assistant/Front Desk Coordinator
Princeton University
Princeton, NJ
03.2023 - 04.2023
- Company Overview: Princeton NJ
- Assist with phone calls, distribute the mail & shipments
- Typed 70+ words per minute with 96% accuracy
- Coordinated luncheons for meetings and events
- Entered and managed information in Excel spreadsheets
- Performed data entry and management tasks, including updating information and maintaining spreadsheet
- Princeton NJ
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Administrative Assistant
A&A Machinery & Rigging
Morrisville, PA
09.2022 - 02.2023
- Company Overview: Morrisville, PA
- Trained management and payroll staff
- Audited transactions and processed payroll on a weekly basis for 1,200 employees transfers and new hires; managed promotions, bonus payouts, rate changes, time keeping, terminations, adjustments, holiday pay, sick pay, vacation pay retroactive pay calculations, tax questions and manual checks
- Collaborated with HR Business Partners to develop and executed objectives by finding cost effective methods to minimize expenses and increase employee performance and advise associates on their inquiries
- Morrisville, PA
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Area Coordinator
New Jersey Honor Guard Program
Lawrenceville, NJ
07.2018 - 01.2023
- Company Overview: Lawrenceville, NJ
- Lead five team leaders for the central New Jersey area
- Assisted NJ in completing over 4,000 honors for fallen veterans throughout New Jersey
- Administrative Assistant to the programs manger with duties in handling phone calls, processing pay and pay issues, filing, processing, updating and handling all paperwork
- Provided over 3,000 reports of completed funeral services and inputted information on two different databases daily without error
- Analyzed and confirmed staffing for daily operations and wrote monthly performance evaluations for team leaders using Microsoft Word, PowerPoint, and Excel
- Coordinated and conducted 20 military funeral ceremonies monthly for Southern region operations
- Lawrenceville, NJ
- Led strategic planning efforts within the area of responsibility, setting clear goals aligned with organizational objectives.
- Mentored junior team members to support their professional development goals while enhancing overall team capabilities.
Chelsea Food Service
United Airlines
Newark, NJ
02.2017 - 07.2018
- Company Overview: Newark, NJ
- Trained on four different united aircrafts
- Apart of a two-man team in loading and unloading food items on/off aircrafts
- Collaborated with team members to ensure timely and accurate delivery of catering services, adhering to strict schedules and quality guidelines
- Prepared, assembled, and loaded in-slight meal trays and catering supplies according to airline specification and safety standards
- Conducted regular kitchen equipment maintenance, preventing downtime and preserving food quality.
- Improved employee morale through open communication, fostering a positive and productive work culture.
- Ensured compliance with all health and safety regulations, passing all inspections with high marks.
- Coordinated with management team to manage food cost effectively, staying within budget constraints.
- Achieved recognition for exceptional culinary skills in regional cooking competitions.
- Reduced food waste significantly by 60% implementing strict inventory management practices.
Sales Associate
Old Navy
06.2016 - 12.2017
- Company Overview: Elizabeth, NJ
- Received excellent and outstanding reviews for customers service skills
- Ranked stores top organizer; excelled in high demanding times
- Maintained inventory and stocked products
- Processed transactions accurately and efficiently at the point of sale, including handling returns and exchanges
- Maintained a clean, organized, and visually appealing sales floor ensuring a positive shipping experience
- Elizabeth, NJ
Warehouse Supervisor
Swissport
03.2014 - 12.2016
- Company Overview: Newark, NJ
- Handling logistics database; capturing all data ensuring documentation is in compliance to FAA and U.S Customs
- Distribute paperwork to accounting and handle cash transactions
- Advisor to manger in procedures and policies
- Lead team meetings to communicate goals, updates, and performance expectations
- Train, mentor, and evaluate warehouse staff to enhance performance, productivity, and compliance with safety standards
- Newark, NJ
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
FOOD SERVICE SPECIALIST (92G)
United States Army
, NJ
12.2012 - Current
- Company Overview: New Jersey National Guard
- Food safety training
- ServSafe certified
- Trained and certified in drug testing
- New Jersey National Guard
- Increased kitchen staff efficiency through effective delegation of tasks and responsibilities.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Improved food safety standards by consistently maintaining a clean and organized workspace.
- Developed specialized menus for guests with dietary restrictions to ensure their dining satisfaction.
- Utilized time management skills effectively prioritizing tasks under pressure ensuring smooth operations during busy periods.
- Implemented employee training programs to increase overall knowledge and performance within the food service department.
Education
Advanced Leadership Course -
United States Army
Camp Park, CA07-2021
Basic Leadership Course -
United States Army
Fort Indiantown Gap11-2018
High School Diploma -
Malcolm X Shabazz
Newark06-2012
Skills
Proficiency in Microsoft Office: Word, Excel, and PowerPoint
Task prioritization
Customer and client relations
Computer skills
Data entry
Administrative support
Office administration
- Technology Proficiency
- Multitasking
- Time management
- Relationship management
Training
- Advanced Leadership Course, United States Army, 2020
- Basic Leadership Course, United States Army, 2019
- Senior Leadership Course, United States Army, 2021
Timeline
Personnel Manager/Operations Supervisor
NJARNG
04.2023 - 12.2024
Administrative Assistant/Front Desk Coordinator
Princeton University
03.2023 - 04.2023
Administrative Assistant
A&A Machinery & Rigging
09.2022 - 02.2023
Area Coordinator
New Jersey Honor Guard Program
07.2018 - 01.2023
Chelsea Food Service
United Airlines
02.2017 - 07.2018
Sales Associate
Old Navy
06.2016 - 12.2017
Warehouse Supervisor
Swissport
03.2014 - 12.2016
FOOD SERVICE SPECIALIST (92G)
United States Army
12.2012 - Current
Advanced Leadership Course -
United States Army
Basic Leadership Course -
United States Army
High School Diploma -
Malcolm X Shabazz
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