Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Dionna Villarreal

Waco

Overview

7
7
years of professional experience
1
1
Certification

Work History

Data Entry Specialist

American income life
04.2024 - Current
  • Accurately entered and verified data into company database, ensuring high levels of accuracy and data integrity
  • Maintained confidentiality and security of sensitive information by adhering to company policies and procedures
  • Collaborated with cross-functional teams to gather necessary information for data entry tasks
  • Responded promptly to inquiries regarding data discrepancies or missing information from internal stakeholders
  • Maintained accurate records of completed tasks, ensuring accountability and traceability of all entered data
  • Implemented quality control measures to validate accuracy of entered information on a regular basis
  • Developed strong attention to detail, ensuring accuracy in all aspects of data entry tasks
  • Maintained a high level of productivity while adhering to strict quality standards
  • Demonstrated proficiency in using various software tools/systems for efficient completion of assigned tasks (e.g., Microsoft Office Suite, CRM platforms)

Customer Service Representative

Support Services Group
08.2023 - 01.2024
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
  • Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
  • Built rapport with customers through active listening, empathy, and personalized interactions
  • Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
  • Identified opportunities for process improvement based on common customer inquiries or pain points
  • Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
  • Upsold additional products or services to customers based on their needs and preferences
  • Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
  • Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
  • Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
  • Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
  • Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
  • Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image

Warehouse Associate

Caterpillar
05.2022 - 08.2023
  • Received, inspected, and documented incoming shipments of products
  • Utilized forklifts and other equipment to safely transport materials within the warehouse
  • Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
  • Collaborated with team members to complete daily tasks in a timely manner
  • Performed regular quality checks on products to ensure they met specifications
  • Maintained a clean and organized work area, promoting safety and efficiency
  • Followed all safety protocols and procedures while operating machinery or handling hazardous materials
  • Communicated effectively with supervisors regarding any issues or concerns related to inventory or operations
  • Trained new warehouse associates on proper procedures for receiving, storing, and shipping products
  • Processed an average of 110 orders per day with minimal errors
  • Efficiently organized and maintained inventory in accordance with company standards

General Manager

The Blasian Asian
09.2020 - 02.2022
  • Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
  • Developed and implemented strategic plans to drive business growth and increase profitability
  • Led a team of 28 employees (2 separate locations), providing guidance, training, and support to ensure high levels of productivity and performance
  • Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
  • Achieved sales targets consistently by implementing targeted promotions and upselling techniques
  • Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
  • Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
  • Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
  • Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
  • Collaborated with the finance department on budgeting processes to achieve financial objectives
  • Improved employee retention rates through the implementation of employee engagement initiatives
  • Streamlined workflow processes resulting in improved productivity
  • Instituted quality control measures ensuring consistent delivery of high-quality products/services
  • Managed and resolved conflicts among team members to maintain a positive work environment
  • Implemented customer loyalty programs resulting in increased repeat business

Full-time teller

Heart o Texas Federal Credit Union
05.2018 - 09.2020
  • Processed and verified customer transactions, including deposits, withdrawals, and loan payments
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner
  • Assisted customers with opening new accounts, explaining account features and benefits
  • Developed strong relationships with clients through regular communication and personalized service
  • Assessed client needs and recommended appropriate financial solutions based on their goals and risk tolerance levels
  • Participated in ongoing training programs to stay updated on industry trends, product knowledge, and banking regulations
  • Streamlined internal processes by developing standardized procedures for handling customer requests
  • Trained new employees on bank policies, procedures, systems usage, and best practices
  • Achieved top performer status within the organization for consistently meeting or exceeding sales targets
  • Investigated and resolved customer complaints or issues related to account discrepancies
  • Developed and maintained a thorough understanding of banking regulations, policies, and procedures
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals

Marketing Specialist/Receptionist

Medico M.D
11.2017 - 05.2018
  • Developed and executed comprehensive marketing strategies to increase brand awareness and drive customer acquisition
  • Managed end-to-end execution of multi-channel marketing campaigns, including email marketing, social media advertising, and content creation
  • Managed relationships with external vendors, agencies, and partners to ensure timely delivery of high-quality marketing materials within budget constraints
  • Developed and managed marketing budgets, ensuring efficient allocation of resources to achieve desired outcomes
  • Implemented marketing automation tools to streamline lead nurturing processes and improve overall efficiency
  • Managed front desk operations, including scheduling appointments, answering phone calls, and greeting patients with a friendly and professional demeanor
  • Verified insurance coverage for patients and accurately processed insurance claims to ensure timely reimbursement
  • Maintained patient records in compliance with HIPAA regulations, ensuring confidentiality of sensitive information
  • Coordinated patient flow by efficiently managing appointment schedule and minimizing wait times
  • Provided exceptional customer service by addressing patient inquiries, resolving issues promptly, and maintaining a positive atmosphere in the reception area
  • Assisted in billing procedures by collecting payments from patients and reconciling accounts on a daily basis
  • Scheduled follow-up appointments for patients as per dentist's recommendations to ensure continuity of care
  • Performed general administrative duties such as filing documents, organizing mailings, ordering office supplies

Education

CNA - Medical

McLennan Community College
Waco, TX
06.2015

High school diploma -

University High School
Waco, TX
06.2015

Skills

  • Customer Service
  • Time Management
  • Computer Literacy
  • Medical Receptionist
  • Computer skills
  • Communication skills
  • Medical Office Experience
  • Insurance Verification
  • Medical Scheduling
  • Bilingual
  • Organizational skills
  • QuickBooks
  • Accounting
  • Forklift
  • Payroll
  • Supervising experience
  • Clerical experience
  • Microsoft Excel
  • Microsoft Office
  • Accuracy and attention to detail
  • Spreadsheet management
  • Data collection
  • Process improvement mindset
  • Data verification expertise
  • Information security awareness
  • Microsoft office proficiency
  • Data entry
  • Records management
  • Administrative support
  • File management
  • Quality control
  • Business administration
  • Office administration
  • Accuracy and precision
  • Staff assistance
  • Fast learner
  • Data review and verification
  • Microsoft Access
  • Document management and storage

Certification

  • Food Manager Certification, 03/01/21, 03/01/26
  • Food Handler Certification
  • Driver's License
  • Forklift Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

Spanish
Native or Bilingual

Timeline

Data Entry Specialist

American income life
04.2024 - Current

Customer Service Representative

Support Services Group
08.2023 - 01.2024

Warehouse Associate

Caterpillar
05.2022 - 08.2023

General Manager

The Blasian Asian
09.2020 - 02.2022

Full-time teller

Heart o Texas Federal Credit Union
05.2018 - 09.2020

Marketing Specialist/Receptionist

Medico M.D
11.2017 - 05.2018

CNA - Medical

McLennan Community College

High school diploma -

University High School
  • Food Manager Certification, 03/01/21, 03/01/26
  • Food Handler Certification
  • Driver's License
  • Forklift Certification

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Dionna Villarreal