Dionna Williams
Kenosha,United States
Summary
Hardworking Billing Manager proficient in overseeing team operations, implementing improvements and reducing delinquency. Offering 20 years of experience in healthcare billing and excellent skills.
Overview
8
8
years of professional experience
Work History
Billing Account Manager
GeneDx
11.2021 - Current
- Enhanced billing accuracy by implementing efficient account management processes and strategies.
- Streamlined invoicing procedures for improved payment processing and reduced late payments.
- Developed strong client relationships with consistent communication and proactive problemsolving.
- Increased overall customer satisfaction by addressing billing inquiries and resolving disputes in a timely manner.
- Collaborated with cross-functional teams to ensure accurate billing information and optimized revenue collection efforts.
- Facilitated the onboarding of new clients by creating comprehensive billing profiles and setting up payment schedules.
- Implemented process improvements that led to reduced billing errors and improved efficiency.
Billing Manager
Avanti Healthcare
08.2019 - 09.2021
- Increased efficiency in billing processes by implementing new software and automating routine tasks.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Streamlined communication with clients by establishing clear expectations for payment terms and resolving disputes promptly.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
- Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Maintained up-to-date knowledge of industry regulations and compliance requirements, ensuring the department remained compliant at all times.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Optimized resource allocation within the department by analyzing workload trends and adjusting staffing levels accordingly.
- Reviewed billing problems, researched issues, and resolved concerns.
- Established and checked coding procedures, monitored reports and updated internal files.
- Enhanced revenue cycle management by overseeing timely and accurate claims submission.
- Improved medical billing processes by streamlining workflows and implementing efficient systems.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
Medical Biller
Surgeons of Northern IL
01.2019 - 08.2019
- Streamlined billing processes by implementing efficient procedures to improve accuracy and reduce errors.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
- Trained new team members in medical billing software, increasing efficiency within the department.
- Resolved discrepancies in accounts receivable reports, contributing to improved cash flow management.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Assisted patients in understanding insurance benefits, leading to a positive experience during their visit.
- Posted payments and collections on regular basis.
Accounts Receivable Specialist II
Conifer Health Solutions
09.2015 - 12.2018
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Maintained accurate financial records with meticulous attention to detail in data entry and account management.
- Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
Education
Associate of Applied Science - Health Information Technology
DeVry University
05.2022
Skills
- Billing manager
- Customer Relationship Management (CRM)
- Analytical Skills
- Data Analysis
- Interpersonal Skills
- Communication
- Medical Billing
- Data Entry
- Healthcare
- HIPAA
- Denial Management Strategies
- Medical Coding Expertise
- Staff Training and Development
- Disability Claims Process
- Team Leadership Qualities
- HIPAA Compliance Knowledge
- Medicare and Medicaid Regulations
Timeline
Billing Account Manager
GeneDx
11.2021 - Current
Billing Manager
Avanti Healthcare
08.2019 - 09.2021
Medical Biller
Surgeons of Northern IL
01.2019 - 08.2019
Accounts Receivable Specialist II
Conifer Health Solutions
09.2015 - 12.2018
Associate of Applied Science - Health Information Technology
DeVry University