Dionna Williams
KENOSHA,WI
Summary
Accomplished Billing Account Manager with a proven track record at GeneDx Laboratory, enhancing revenue recovery and streamlining operations. Expert in denial management and ICD-10 proficiency, I've led teams towards maximizing reimbursements and fostering strong client relationships. My strategic approach to problem-solving and team training underscores my commitment to operational excellence and financial growth.
Overview
9
9
years of professional experience
Work History
Billing Account Manager
GeneDx Laboratory
11.2021 - Current
- Developed strong client relationships with consistent communication and proactive problemsolving.
- Liaised with insurance companies to negotiate settlements for complex or high dollar-value denied claims, securing maximum reimbursement possible for the organization.
- Analyzed denial trends to proactively address recurring issues and improve clean claim submission rates.
- Enhanced claims processing accuracy, rigorously verifying patient eligibility and benefit coverage.
- Recommended policy changes to reduce administrative burdens associated with managing denied claims, streamlining operations.
- Identified root cause of denials to provide plans for denial resolution.
- Enhanced revenue recovery with strategic follow-ups on unresolved denials.
- Trained new employees on denial management best practices, fostering a knowledgeable and efficient workforce.
- Reduced aging accounts receivable balance with timely appeal submissions for denied claims.
Medical Billing Manager
Avanti Healthcare
08.2020 - 11.2021
- Developed policies and procedures for the medical billing department, establishing a strong foundation that supported growth and operational success within the organization.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
- Managed a team of dedicated medical billers, focusing on professional development opportunities and maintaining a positive work environment conducive to high levels of productivity.
- Evaluated vendor contracts for external services such as collections agencies or clearinghouses, negotiating favorable terms that improved bottom-line results.
- Collaborated with providers and staff to ensure accurate coding for billing purposes.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Implemented new software systems for better tracking of accounts receivable and payable balances.
- Monitored compliance with industry regulations to mitigate risks associated with audits and penalties.
- Served as an expert resource on complex patient account issues or high-dollar claims requiring specialized handling, ultimately resolving outstanding balances in an efficient manner.
- Streamlined claim appeals process by creating clear documentation guidelines and templates for staff use.
- Trained team members on best practices in medical billing, ensuring consistent high-quality work across the department.
- Conducted performance reviews and implemented improvement plans.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
Accounts Receivable Supervisor
Conifer Healthcare Solutions
09.2015 - 07.2020
- Resolved accounts with late or skipped payments by contacting account holders or delegating to accounts receivable clerks.
- Provided exceptional support during annual audits by maintaining organized records and facilitating information requests from external auditors efficiently.
- Conducted monthly account reviews to identify potential issues and maintain healthy aging reports.
- Streamlined account reconciliation procedures, ensuring timely and accurate financial reporting.
- Coordinated cross-functional projects that improved overall efficiency within the finance department.
- Optimized collections efforts by prioritizing high-value accounts and strategizing targeted approaches.
- Managed a team of accounts receivable clerks, fostering a positive work environment that encouraged professional growth.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Updated aging reports based on daily audits.
- Verified discrepancies and resolved clients' billing issues
- Completed daily process adjustments to maintain accuracy.
- Maintained strong relationships with clients by addressing inquiries promptly and professionally.
- Collaborated with internal departments to resolve billing discrepancies, improving interdepartmental communication.
Education
Associate of Applied Science - Health Information Technology
DeVry University
05-2022
Skills
- ICD-10 proficiency
- HIPAA compliance
- Denial management
- Documentation review
- Claims management
- Cash flow management
- Data analytics
- Account monitoring
- Procedure optimization
- Denial resolution
- Revenue enhancements
- Revenue metrics analysis
- Billing cycle expertise
Timeline
Billing Account Manager
GeneDx Laboratory
11.2021 - Current
Medical Billing Manager
Avanti Healthcare
08.2020 - 11.2021
Accounts Receivable Supervisor
Conifer Healthcare Solutions
09.2015 - 07.2020
Associate of Applied Science - Health Information Technology
DeVry University
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