Dionnah Mcilwain
Buffalo,NY
Summary
Accomplished Chef Supervisor at Suggads LLC, renowned for streamlining kitchen operations and enhancing food presentation, significantly boosting customer satisfaction. Expert in culinary expertise and fostering teamwork, I've led staff through performance evaluations and cross-training, elevating service standards. My background in sanitation and allergen awareness ensures a safe, efficient dining experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Chef Supervisor
Suggads LLC
883 Jefferson Ave. Buffalo,Ny 14204
10.2019 - Current
- Streamlined food preparation processes for faster service times and better quality control.
- Troubleshot equipment issues in the kitchen quickly so as not to disrupt operations or compromise food safety.
- Enhanced kitchen efficiency by implementing effective inventory management systems and reducing food waste.
- Ensured consistent presentation of dishes by establishing plating standards and providing training to kitchen staff members.
- Achieved high customer satisfaction by consistently creating and presenting high-quality dishes.
- Advanced employees'' professional growth through regular performance evaluations and constructive feedback sessions.
- Participated in community outreach efforts such as cooking demonstrations or charity events to increase brand visibility and goodwill.
- Implemented cross-training programs for employees, increasing versatility within the team and allowing for smoother shift rotations.
- Fostered a positive work environment, promoting teamwork among kitchen staff members for improved productivity.
Direct Support Professional
Community Services
Cheektowaga, NY
03.2016 - 09.2016
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
Cashier
Price Rite Supermarkets
Cheektowaga, NY
05.2015 - 03.2016
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Tops Friendly Markets
Cheektowaga, NY
12.2014 - 04.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
CLEVELAND HILL HIGHSCHOOL
Cheektowaga, NY06-2013
Skills
- Scheduling staff
- Sanitation standards
- Kitchen operations
- Food presentation
- Menu development
- Waste reduction
- Allergen awareness
- Recipe creation
- Culinary expertise
- Heavy lifting
- Food safety
- Garnishing and plating
- Menu pricing
Certification
- ServSafe Food Handler's Certification
- BBB Certified
Timeline
Chef Supervisor
Suggads LLC
10.2019 - Current
Direct Support Professional
Community Services
03.2016 - 09.2016
Cashier
Price Rite Supermarkets
05.2015 - 03.2016
Cashier
Tops Friendly Markets
12.2014 - 04.2015
High School Diploma -
CLEVELAND HILL HIGHSCHOOL