Dionne Sims
West Bloomfield,MI
Summary
Motivated Real Estate professional versed in real estate transactions, facilitating development and execution of representation contracts, purchase agreements, closing statements, deeds and leases. Offering 10 years of industry success with commitment to supporting buyers and sellers through complex processes and paperwork. Cleaning Manager with experience cleaning commercial spaces and managing team of 25 cleaners. Oversees cleaning of apartment buildings in liaison with business and property managers to understand cleaning needs and build excellent relationships. Maintains strong awareness of health and safety standards to provide training and guidance to staff.
Overview
37
37
years of professional experience
Work History
Production Worker
Avancez Assembly
02.2023 - Current
- Working on headliner line, overall manufacturing operating station and quality check on all parts, GP-12 on all finish worker
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Assisted in training new employees on production processes, ensuring seamless integration into team.
- Maintained cleanliness of workstations, contributing to well-organized work environment for increased productivity.
CEO/Manager
Finders Keepers Management Service
07.2010 - Current
- Finding buyers for Sellers, Listing properties on site, bringing hedge fund across the United State of American deals to purchase portfolio of properties in the United State, doing contract on deals from 100,000 to million dollars, communicating with lenders and law firm to make sure everything is done before closing, showing properties
- Achieved company growth by implementing strategic plans and streamlining operations.
- Expanded market share through successful acquisitions and mergers.
- Developed a high-performance executive team for improved productivity and efficiency.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Family Counselor
Mt. Hope Memorial Gardens
08.2022 - 06.2023
- Answering phones for family needing information of burial, Sales Cemetery plots, spaces, monuments, process card payment on pos system, pre-plan final resting locations, write contracts. with over 50 calls daily
- Enhanced communication between family members through development of tailored conflict resolution strategies.
- Boosted client satisfaction by providing personalized, compassionate support to families in crisis.
- Conducted home visits when appropriate, gaining insight into family dynamics outside of traditional office settings
Supervisor
Direct tv
01.2010 - 01.2015
- Managing 250 people under me, selling and up-selling products for direct TV, help customers understand there billing, disconnecting service and reconnecting services, taken payments on phone
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering positive work environment and providing ongoing feedback to staff members.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Co Owner
Peachy Clean Cleaning Services
08.2010 - 01.2014
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Increased overall profitability by identifying cost-saving measures and optimizing resource allocation.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Enhanced cleaning efficiency by implementing new procedures and techniques for the crew.
- Reduced employee turnover by providing thorough training and consistent performance feedback to staff members.
Owner
Syncati Boutique
12.2006 - 01.2010
- Manage boutique, order merchandise, pricing all merchandise, invoice, payroll, schedule all shifts, hiring, advertising business
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for business.
- Founded and managed 2 business, growing revenue to $75,000 in first year
Supervisor
United states post Office
07.1994 - 01.2009
- Manage over 100 team member in two unit, made sure all mail was out on timely manner, responsible to overseeing that all mail was process properly
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Manufactor Worker
Warren Trucks Chyrsler
06.2004 - 07.2006
- Work on finish line and assembly line of engine, checking all parts, quality check
- Increased production efficiency by streamlining processes and implementing time-saving strategies.
- Completed projects on schedule and within budget, leading to increased client satisfaction and repeat business.
- Identified defective products or machinery and reported to supervisor
- Consistently met deadlines under pressure while maintaining high-quality work output in fast-paced environment
Mail Handler/clerk
US Post Office
08.1989 - 03.1994
- Accept incoming mail and then process, sort, and deliver it to proper recipients, sorting interoffice mail and messages and maintaining mailroom supply inventories, responsible for organizing and distributing mail among departments within corporation, weigh mail to determine correct postage, open mail addressed, record register mail, use fax and scanning machines, check for contraband, time/date stamp all incoming/outgoing mail, handle dashing and issuing of money orders, help customers complete changed of address and mail hold forms, sell postage stamps
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Minimized errors in mail distribution, carefully examining labels and barcodes to ensure accurate routing.
- Enhanced customer satisfaction, addressing inquiries regarding mail status or issues in a professional manner.
Assistant Manager
Seafood Bay
01.1987 - 08.1989
- Scheduling employee, doing hiring process, Training, Running store, keeping count on daily inventory, making bank deposit
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Associate of Science - Social Worker
Oakland Community College
Royal Oak, MILicense Hairstylist - Beauty Hair School
Alma Beauty School
Detroit Michigan06.1990
General Studies - Diploma -
Redford High School
05.1989
Skills
- Management
- Customer service
- Retail and sales
- Lease Administration
- Payment Processing
References
Provided upon request.
References
References available upon request.
Timeline
Production Worker
Avancez Assembly
02.2023 - Current
Family Counselor
Mt. Hope Memorial Gardens
08.2022 - 06.2023
Co Owner
Peachy Clean Cleaning Services
08.2010 - 01.2014
CEO/Manager
Finders Keepers Management Service
07.2010 - Current
Supervisor
Direct tv
01.2010 - 01.2015
Owner
Syncati Boutique
12.2006 - 01.2010
Manufactor Worker
Warren Trucks Chyrsler
06.2004 - 07.2006
Supervisor
United states post Office
07.1994 - 01.2009
Mail Handler/clerk
US Post Office
08.1989 - 03.1994
Assistant Manager
Seafood Bay
01.1987 - 08.1989
Associate of Science - Social Worker
Oakland Community College
License Hairstylist - Beauty Hair School
Alma Beauty School
General Studies - Diploma -
Redford High School