Summary
Overview
Work History
Education
Skills
Activities
Timeline
AssistantManager
Dionne A Boyd

Dionne A Boyd

St. Louis,MO

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

18
18
years of professional experience

Work History

Executive Assistant

Novus Health, Inc.
01.2024 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing approximately 30 emails, phone calls, and scheduling appointments.
  • Served as a liaison between 7 departments to facilitate effective communication throughout the company.
  • Managed office inventory for 7 departments, tracking supplies and placing orders to ensure smooth daily operations.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Enhanced productivity by organizing and coordinating accommodations for executives.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Facilitated training and onboarding for incoming office staff.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Updated and maintained confidential databases and records.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.

Administrative Assistant

Novus Health, Inc.
03.2023 - 01.2024
  • Assist HR with payroll, hiring, onboarding, orientations, 401K information
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.

Legal and Insurance Administrative Assistant

Parallon
08.2016 - 03.2023
  • Support a team of 30+ collectors, team leads, and unit managers
  • Post at least 20-30 legal payments for multiple clients for patients' debt
  • Direct daily tasks and correspondence to legal collectors and managers from client systems
  • Draft balance letters, payment histories and other correspondence for attorneys which increased the team's call productivity by 25%
  • Developed strong rapport with clients through consistent follow-ups on claim status or policy changes, fostering trust and loyalty.
  • Improved customer satisfaction by efficiently managing insurance claims and addressing client inquiries.
  • Managed multiple tasks simultaneously while prioritizing deadlines to ensure smooth operations within the insurance department.
  • Managed approximately 50-75 email correspondences and faxes.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy for the legal team.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Performed research to collect and record industry data.

Education

Bachelor of Science - Healthcare Management

Harris Stowe State University
St Louis, MO
05.2012

High School Diploma -

Jennings Senior High School
Jennings, MO
05.2007

Skills

  • Information confidentiality
  • Meticulous attention to detail
  • Professional and mature
  • Database Management
  • Resourceful
  • Human Resources Management (HRM)
  • Accounting
  • Legal administrative support
  • Reliable and Responsible
  • Executive Office Management
  • Honest and Dependable
  • Work Prioritization

Activities

  • Developed a Healthcare Management Club at Harris Stowe State University Among Peers (Held Secretarial position)
  • Volunteer at Woodland Elementary School Assisting Teachers and Faculty in Classrooms, Media Center, Cafeteria, and the Main Office
  • Service Students Grades K-2 in Learning the Alphabet, Numbers and Reading
  • Aiding my spiritual family with events, activities or additional engagements when available

Timeline

Executive Assistant

Novus Health, Inc.
01.2024 - Current

Administrative Assistant

Novus Health, Inc.
03.2023 - 01.2024

Legal and Insurance Administrative Assistant

Parallon
08.2016 - 03.2023

Bachelor of Science - Healthcare Management

Harris Stowe State University

High School Diploma -

Jennings Senior High School

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Dionne A Boyd