Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dionne Balfour

Cleveland,Ohio

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

High School Secretary

Cleveland Metropolitan School District
Cleveland, OH
04.2022 - Current
  • Handles confidential information regarding students carefully and with discretion.
  • Entered data into school databases accurately and efficiently.
  • Resolved issues with parents using active listening skills to de-escalate difficult situations.
  • Communicated with parents, teachers and members of public with patient demeanor.
  • Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.
  • Oversaw school budget and submitted agenda items for approval.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.

Medical Receptionist

University Hospital
Westlake, Ohio
03.2021 - 04.2022
  • Performs receptionist, scheduling, registration and medical record duties to support practice operations
  • Schedules and cancels patient appointments
  • Greets patients, families and visitors
  • Registers patients, verifies data and assists with completing forms
  • Obtains and updates demographic, billing and third party coverage information
  • Explains policies and procedures to patients, families, and visitors as needed
  • Obtains and prepares medical records for patient appointments and inserts appropriate forms
  • Reviews medical records for completeness
  • Initiates procedures to locate missing information prior to the patient visit
  • Files records, correspondence and reports into the medical record after completion of patient visit and maintains file system in order
  • Copies medical records as needed
  • Answers and screens incoming telephone calls, takes accurate and thorough messages
  • Promptly triages emergency telephone calls
  • Schedules procedures
  • Instructs patients and families regarding preparation for procedure and post procedure needs
  • Listens courteously and responds to patient questions, concerns, and or refers to the appropriate individual
  • Presents statements to patients following their visits
  • Collects office visit fees from patients
  • Discusses status of accounts and outstanding balances with patients
  • May assist with billing
  • Arranges referrals and completes required referral paperwork
  • Regularly inventories and orders office supplies
  • Keeps work and waiting areas neat and organized
  • Sorts, stamps and distributes incoming mail and prepares outgoing mail
  • Calls patients to remind them of appointments, calls about test results as directed by the physician, may also schedule testing
  • Follows up on missed appointments
  • Assist with billing and patient flow as needed.

Secretary Emergency Services

University Hospital
10.2018 - 03.2021
  • Provides clinical, reception, communication, and guest relations support using verbal, electronic, and written techniques to maintain the operations of the assigned area
  • Maintains the patient record in written and or electronic format
  • Facilitates communication and efficient unit operations
  • Orders supplies
  • Initiates and maintains positive relationships with patients and customers
  • Initiates and maintains positive relationships with coworkers
  • Takes responsibility for self-development and supports a learning environment
  • Displays commitment to the mission of the hospital and its values.

Secretary/Receptionist

Metrohealth
06.2014 - 06.2019
  • Performs clerical and secretarial duties in a timely manner
  • Provide excellent customer service
  • Use a variety of software to complete job duties
  • Perform office duties including answering phones, scanning, medical filing, input schedules and time into Kronos timekeeper and other assignments for the Administrative Director
  • Complete daily mail and test building patient alarm system
  • Assist and interact with residents.

Customer Service Representative

Progressive Insurance
01.2012 - 11.2013
  • Helps customers and agents with questions about policies, billing, and other insurance needs
  • Provide excellent customer service
  • Accurately input customer’s insurance data into job database
  • Use a variety of software to complete job duties
  • Filing and other secretarial duties.

Inbound Collector

PNC Bank
Brecksville, Ohio
07.2008 - 03.2010
  • Contact customers via telephone to inform them of delinquency and make arrangements to resolve delinquency
  • Submits for and may make decisions on accounts for alternative programs or actions
  • Process and/or submit various customer maintenance requests and assist customers with various questions and concerns related to consumer lending
  • Negotiated payment arrangements with customers who were past due on their accounts.
  • Provided guidance and assistance to customers who were facing financial difficulties.
  • Participated in regular meetings with internal staff to discuss strategies for improving collections efforts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.

Education

Shaker Hts. High School
01.2003

Skills

  • Excellent communication and leadership skills
  • Extensive customer service background
  • Great problem solving and resolution skills
  • AED and First Aid Certified

References

Reference are available on request

Timeline

High School Secretary

Cleveland Metropolitan School District
04.2022 - Current

Medical Receptionist

University Hospital
03.2021 - 04.2022

Secretary Emergency Services

University Hospital
10.2018 - 03.2021

Secretary/Receptionist

Metrohealth
06.2014 - 06.2019

Customer Service Representative

Progressive Insurance
01.2012 - 11.2013

Inbound Collector

PNC Bank
07.2008 - 03.2010

Shaker Hts. High School

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Dionne Balfour