Dionne Beverly
Charleston
Summary
Forward-thinking professional with a proven track record in fostering strong community relationships and executing impactful outreach initiatives. Demonstrating exceptional leadership and articulate communication skills, proactive in organizing events and programs that resonate with diverse audiences. Ambition lies in driving community participation and engagement, consistently achieving high levels of involvement. Highly social and assertive, excels in dynamic environments and committed to making a meaningful difference. Background in community engagement and relationship building, adept at organizing events, managing volunteer programs, and developing outreach strategies. Known for strong collaboration with teams and adaptability to changing needs. Skilled in communication, public speaking, and project management. Reliable and results-driven, always striving to achieve impactful outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Vocational Rehabilitation Counselor
Department of Vocational and Rehabilitation Services
01.2024 - Current
- Assess clients vocational abilities and limitations, tailoring counseling approaches to individual needs.
- Advocate for reasonable accommodations, supporting clients in overcoming workplace barriers.
- Utilized motivational interviewing techniques to guide meaningful conversations about goals, aspirations, and potential barriers.
- Implement evidence-based practices in counseling sessions, fostering growth and positive change in clients'' lives.
- Coordinated with community resources to provide additional support services that complemented vocational goals.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
Patient Care Advocate
Mon General Hospital
12.2021 - 05.2022
- Assist with procedures as determined by hospital policy and procedure, and regulatory guidelines. Resolved customer complaints in a timely manner by working collaboratively with internal teams.
- Collaborated with other departments to coordinate interdisciplinary patient care activities.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Reduced patient wait times by efficiently managing schedules and coordinating with medical staff.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained confidentiality of patient data and condition to safeguard health information.
Community Health Coordinator
Anthem
10.2017 - 09.2019
- Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
- Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement. (HEDIS)
- Facilitated communication between healthcare providers, patients, and families to ensure continuity of care across multiple settings.
- Managed grant applications, securing funding for vital community health projects.
- Led outreach activities to target specific demographics and promote health initiatives.
- Wrote and distributed informational materials on chronic diseases,neonatal abstinence syndrome, substance abuse, and other community health concerns.
- Engaged clients in health-related activities to enhance overall well-being.
Healthcare Representative
Anthem
10.2016 - 09.2019
- Contributed to a positive work environment by supporting colleagues in their professional growth and development initiatives.
- Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Cooperated with other health-related agencies and organizations in community activities.
- Led multidisciplinary, continuous quality improvement program to improve member services.
- Worked with team to secure the required accreditations, during HEDIS season.
- Conducted regular audits of medical records to ensure accuracy and completeness, resulting in improved patient care.
- Gathered critical data from various sources for analysis, leading to more targeted interventions and improved health outcomes among patients.
- Obtained patient information to properly record and document demographics and medical histories.
Night Auditor
Holiday Inn
02.2015 - 10.2016
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Supervised all night shift employees including front desk, housekeeping, security and the breakfast attendants.
- Monitored staff performance and provided feedback and guidance.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
- Ensured compliance with all hotel policies and regulatory requirements, maintaining high standards of operations.
- Fostered a collaborative work environment amongst all hotel departments through clear communication channels established during shift changes.
Administrative Assistant/Office of Financial Assistance
West Virginia State University
08.2006 - 05.2015
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained student financial records, including scholarship and grant awards, loans, and tuition payments.
- Assisted students with financial aid applications, providing guidance and ensuring compliance with federal and institutional regulations.
- Collaborated with the Financial Assistance team to resolve student inquiries and concerns regarding financial aid and student accounts. Conducted data entry and maintained accurate student information in the financial aid database.
- Prepared and distributed financial aid award letters and other correspondence to students. Assisted in coordinating financial aid workshops and information sessions for students and parents. Created weekly and monthly reports and presentations.
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Made copies, sent faxes, and handled all incoming and outgoing correspondence.
Human Services Caseworker
Family and Youth Mentoring Services
03.2005 - 10.2009
- Work to ensure that the families and children in the community receive appropriate assistance in a timely manner. Act as a liaison between the schools and families.
- Communicated with individuals of different ethnic, race and cultural backgrounds to understand their social needs and point of view.
- Recruited community members for projects and community activities. Performed other duties as assigned.
- Navigated complex benefits systems on behalf of clients to ensure they received entitled financial assistance.
- Conducted community outreach events aimed at raising awareness about available human services resources.
- Collaborated with other professionals to plan and coordinate care for clients.
Education
Master of Science - Public Administration
West Virginia State University
01.2017
Bachelor of Science - Health Sciences
West Virginia State University
01.2015
Associate of Applied Science - Education
West Virginia Community and Technical College
01.2007
Skills
- Community engagement
- Regulatory adherence
- Data tracking
- Project leadership
- Program oversight
- Resource mobilization
- Effective communication skills
- Cross-cultural communication
- Effective organizational skills
- Strategic partnership development
- Community resource management
- Social media management
Certification
- NALA Paralegal Association
- NCCAP Certification
Affiliations
- National Association for Addiction Professionals
- Society for Collegiate Leadership and Achievement
Timeline
Vocational Rehabilitation Counselor
Department of Vocational and Rehabilitation Services
01.2024 - Current
Patient Care Advocate
Mon General Hospital
12.2021 - 05.2022
Community Health Coordinator
Anthem
10.2017 - 09.2019
Healthcare Representative
Anthem
10.2016 - 09.2019
Night Auditor
Holiday Inn
02.2015 - 10.2016
Administrative Assistant/Office of Financial Assistance
West Virginia State University
08.2006 - 05.2015
Human Services Caseworker
Family and Youth Mentoring Services
03.2005 - 10.2009
Associate of Applied Science - Education
West Virginia Community and Technical College
Master of Science - Public Administration
West Virginia State University
Bachelor of Science - Health Sciences
West Virginia State University