Dionne Brown
Sacramento,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Caregiver, Special Needs
IHSS Adult Services Program
07.2022 - 06.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Associate
Walmart
08.2019 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected and authorized guest payments.
Customer Service Trainer
Panera Bread
06.2016 - 12.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Food To You
01.2014 - 12.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Keema High School
Sacramento, CA06.2003
Skills
- Clerical Support
- Microsoft PowerPoint
- High-Volume Environments
- Customer Inquiries
- Call Center Operations
- Customer Satisfaction
- Call Volume and Quality Metrics
- Customer Correspondence
- Administrative and Office Support
- Goals and Performance
- Understanding Customer Needs
Timeline
Caregiver, Special Needs
IHSS Adult Services Program
07.2022 - 06.2023
Customer Service Associate
Walmart
08.2019 - 08.2020
Customer Service Trainer
Panera Bread
06.2016 - 12.2018
Customer Service Representative
Food To You
01.2014 - 12.2016
High School Diploma -
Keema High School